Jones Isaac-Chafin
Louisville,KY
Summary
Seasoned sales professional with over 20 years of experience in sales, leadership, people development, and strategic planning. Proven track record of driving territorial growth, building high-performing teams, and delivering strong customer engagement across diverse markets. Currently serving as an Account Executive for T-Mobile for Business, leveraging expertise in Salesforce 2.0 methodology, territory analysis, and vertical segmentation to acquire new logo clients and expand partnerships. Committed to aligning business needs with strategic solutions that accelerate revenue growth and strengthen long-term client value.
Overview
14
14
years of professional experience
Work History
Account Executive, SMB Team Sales
T-Mobile for Business
Eastern KY, Southern OH, West Virginia
09.2025 - Current
- Executed targeted sales initiatives across a multi-state region, focusing on high-value SMB clients and fortifying relationships with current customers.
- Developed and optimized a structured sales pipeline using Salesforce 2.0 methodology to improve overall sales performance and forecasting precision.
- Analyzed market territories and verticals to pinpoint gaps and evaluate high-opportunity industries and competitive dynamics.
- Designed comprehensive prospecting strategies to secure new clients while optimizing service offerings for current accounts.
- Engaged with cross-functional teams to design and execute customized solutions that drove increased adoption of T-Mobile products and services.
Retail Store Manager
T-Mobile US
Louisville, KY
01.2020 - 09.2025
- Oversaw operations of four multi-million-dollar retail locations, consistently exceeding sales targets.
- Achieved recognition as a top performer, ranking in the top 20% of T-Mobile stores nationally for Q1 2022, Q1 2024, and Q1 2025.
- Enhanced store productivity by implementing consultative selling strategies and effective goal-planning techniques.
- Formulated and executed localized business development strategies to enhance small business engagement.
- Spearheaded CRM initiatives to uncover new revenue opportunities and bolster customer retention.
- Facilitated training and mentorship for team members in consultative selling and account management techniques.
Retail Associate Manager
T-Mobile US
Louisville, KY
05.2016 - 01.2020
- Facilitated cross-functional initiatives to drive expansion of B2B and enterprise customer base.
- Guided teams across five high-performing locations in developing mobile experts for sales and leadership positions.
- Championed initiatives to cultivate a customer-first culture that aligns with T-Mobile's brand and growth objectives.
Retail Associate
T-Mobile US
Louisville, KY
04.2012 - 05.2016
- Developed and maintained strong client connections to drive need-based selling and exceed sales goals. Focused on 30-40 Sim Activations per month.
- Initiated proactive engagement strategies with local small businesses to support increased store traffic and account activations.
- Engaged with peers across the country to enhance customer acquisition and retention strategies through best practice application.
Education
Master of Information Systems Management - IT Organizational Management and Leadership
University of Arizona Global Campus
Chandler12.2025
Bachelor of Arts - Business Information Systems
University of Arizona Global Campus
Chandler, AZ10.2022
Skills
- Customer service
- Multi-tasking
- Problem-solving
- Retail operations
- Client relationship building
- Account management
- Pipeline management
- Written and verbal communication
- Strategic selling
- New business opportunities
- Customer relations
- Territory analysis & planning
- Salesforce 20 methodology
- Vertical segmentation & targeting
Timeline
Account Executive, SMB Team Sales
T-Mobile for Business
09.2025 - Current
Retail Store Manager
T-Mobile US
01.2020 - 09.2025
Retail Associate Manager
T-Mobile US
05.2016 - 01.2020
Retail Associate
T-Mobile US
04.2012 - 05.2016
Master of Information Systems Management - IT Organizational Management and Leadership
University of Arizona Global Campus
Bachelor of Arts - Business Information Systems
University of Arizona Global Campus