Joni Chapman
Eunice,LA
Summary
Driven and detail-oriented professional with extensive experience in medical office administration, including HIPAA compliance and medical billing, honed at Louisiana ENT and other healthcare settings. Excelled in enhancing patient satisfaction through effective communication and meticulous records management. Demonstrated proficiency in Microsoft Office and appointment scheduling, significantly improving office efficiency. Hardworking receptionist brings great abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Louisiana ENT
08.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant
Womens Medical and Surgical OBGYN
09.2022 - 03.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Receptionist
Hebert Medical Group
04.2022 - 09.2022
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Pharmacy Clerk
Medicine Chest
07.2021 - 04.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Verified prescription information prior to entry in pharmacy computer system.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Education
High School Diploma -
Mamou High School
Mamou05.2019
Skills
- Medical Charting
- Medical Billing
- HIPAA Compliance
- Payment Collection
- Mail Management
- Insurance Verification
- Records Management
- Medical office administration
- Front Desk Operations
- Microsoft Office
- Appointment Scheduling
Timeline
Medical Receptionist
Louisiana ENT
08.2023 - Current
Medical Assistant
Womens Medical and Surgical OBGYN
09.2022 - 03.2023
Medical Receptionist
Hebert Medical Group
04.2022 - 09.2022
Pharmacy Clerk
Medicine Chest
07.2021 - 04.2022
High School Diploma -
Mamou High School
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