Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joni May

Rosedale,WV

Summary

Customer Service Representative with experience in processing transactions and managing customer inquiries in fast-paced environments. Demonstrated ability to handle cash and card payments accurately while maintaining a friendly demeanor. Successfully resolved customer concerns through effective communication, contributing to a positive service experience. Collaborated with team members to ensure efficient order fulfillment and maintain operational standards.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Friendly and engaging Cashier with a history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximizing team performance. Skilled Head Cashier specializing in sales, service, and team leadership.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

10
10
years of professional experience

Work History

Cashier

McDonald's
Sutton, Wv
07.2013 - 08.2023
  • Handled cash, card, and mobile payments at register
  • Processed front counter orders using McDonald's POS system
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Supported drive-thru service with accurate order entry
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers in locating products, addressing inquiries, and offering tailored product recommendations.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Resolved customer concerns with calm, friendly communication
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases and maintained orderly checkout area.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Used suggestive selling techniques to promote add-on sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Cultivated strong relationships with team members to foster collaboration.
  • Enhanced customer satisfaction by personalizing service to meet individual needs.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

Braxton County High
Sutton , Wv

Braxton County High
Sutton , Wv

Skills

  • Cash handling
  • Payment processing
  • Point of sale
  • POS system operations
  • Cash register operation
  • Order entry
  • Order taking
  • Sales transactions
  • Refunds and exchanges
  • Promotions and discounts
  • Customer service
  • Customer relations
  • Customer assistance
  • Clear communication
  • Written and verbal communication
  • Attention to detail
  • Multitasking and organization
  • Dependability and reliability
  • Conflict resolution
  • Issue resolution
  • Complaint resolution
  • Problem solving
  • Sales expertise
  • Professionalism and courtesy
  • Decision making aptitude
  • Hospitality and accommodation
  • Sales expertise

Timeline

Cashier

McDonald's
07.2013 - 08.2023

Braxton County High

Braxton County High
Joni May