Summary
Work History
Education
Skills
Certification
Timeline
Languages
Generic
Jonna Hoffman
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Jonna Hoffman

Certified Store Manager
Sioux City,IA

Summary

Certified Store Manager with over a decade of experience in retail leadership, specializing in pharmacy operations, team development, and customer service. Expertise in driving sales growth and operational efficiency while ensuring compliance. Proven ability to lead teams to deliver exceptional customer experiences and meet business objectives.

Work History

Certified Store Manager

Walgreens
Sioux City, USA
06.2025 - Current
  • Directed daily store and pharmacy operations, ensuring exceptional customer service, operational efficiency, and compliance with company, federal, state, and Iowa board of pharmacy policies.
  • Drove sales growth and profitability through execution of excellent patient and customer care, merchandising strategies, monitoring key performance metrics, and controlling expenses to enhance store performance.
  • Led customer service initiatives, resolving escalated concerns and fostering high customer satisfaction and loyalty.
  • Managed labor budgets, workforce scheduling, hiring, and on boarding to optimize productivity and meet business objectives.
  • Implemented loss prevention and asset protection procedures, safeguarding company assets and contributing to a reduction in shrinkage.
  • Oversaw inventory management, including ordering, stock replenishment, loss prevention, and inventory accuracy initiatives.
  • Analyzed sales reports and operational data to identify opportunities for increased revenue and improved store performance.
  • Collaborated with district leadership to achieve operational goals, sales targets, and organizational priorities.

Certified Emerging Store Manager

Walgreens
Sioux City, USA
08.2021 - 06.2025
  • Managed all aspects of running Store operations in the absence of the Store Manager.
  • Assisted Store Manager by leading operational tasks to enhance store efficiency.
  • Leads all Hiring, Onboarding, and Training of new Team Members, while also monitoring current Team Members.
  • Delegates daily tasks and Company initiatives to all Team Members for completion.
  • Coaches and follows disciplinary procedures for all Team Members on job performance.
  • Coached Team Members on setup of visual displays, product placement, and merchandising standards to improve customer experience.
  • Upscaled 3 Team Members for promotions in Store and Pharmacy roles this year.
  • Oversees all inventory procedures for Store and Pharmacy: Ordering, receiving, product on-hand count accuracy, cleanliness/organization of stockroom, etc.
  • Overseas all cash handling and keyholder tasks.
  • Certified Pharmacy Technician tasks: Filling prescriptions, Prescription Entry, Fixing insurance issues, Patient information entry, etc.
  • PTCB Pharmacy Certified Technician.

Pilot Car Driver

Hoffman Pilot Car Service L.L.C. (Self-Employed)
Sioux City, USA
10.2020 - 08.2021
  • Escorting Oversized Loads such as Windmill blades to various places across the U.S.
  • Directed traffic to enhance safety of the general public during oversized load transports.
  • Coordinated with truck drivers and other pilot car drivers to relay critical road and traffic condition updates.
  • Ensured compliance with safety regulations and state laws during operations.
  • Effectively completed all bookkeeping

Assistant Store Manager/Certified Pharmacy Tech

Walgreens
Sioux City, USA
06.2016 - 09.2020
  • Assisted Store Manager with various tasks to enhance store operations.
  • Delivered excellent customer service to all customers and patients, fostering a positive shopping experience.
  • Assisted in recruitment and training new Team Members, while also monitoring current Team Members.
  • Maintained a neat and attractive sales environment while setting up visual displays to promote products.
  • Completed all Payroll and Scheduling for Front End and Pharmacy Team Members.
  • Led all ordering and receiving procedures for Front End and Pharmacy needs.
  • Assisted with all cash handling and key holding.
  • Maintained detailed work logs to ensure accountability among team members. and the organization of Team Members' files.
  • Successfully handled visual merchandising, and worked to promote the company's vision.
  • Assisted with all Certified Pharmacy Technician tasks.

Daycare Provider (Self-employed)

Jonna's Daycare
Sioux City, USA
02.2009 - 06.2016
  • Supervised and cared for children, ensuring a safe and nurturing environment.
  • Provided healthy meals and snacks to support children's well-being
  • Developed age-appropriate lesson plans and supported homework completion, enhancing children's learning and development.

Residential Living Assistant II

Mid-Step Services
Sioux City, USA
06.2002 - 01.2009
  • Ensured clients received assistance for daily living activities, including bathing, dressing, personal hygiene, and dietary needs.
  • Ensured all clients received assistance with daily living activities, including bathing, dressing, toiletries, and dietary needs.
  • Supported clients in completing work tasks at the work center, fostering their independence and skill development.
  • Facilitated community activities and outings for clients, enhancing their social engagement and quality of life.
  • Followed Client behavioral management programs.
  • Administered medications to residents as a certified medication aide.- assisted getting medication ready and giving Residents their medication.

Education

High school diploma -

East High School
Sioux City, IA

Skills

  • Exceptional Customer Service
  • Customer Relationship Building
  • Sales Strategy Development
  • Team Leadership
  • Sales Strategy Development
  • Organizational and Time Management
  • Hiring, Onboarding, and Performance Evaluations
  • Conflict Resolution
  • Inventory Management
  • Cash Handling
  • Merchandising
  • Advanced Pharmacy Operations
  • Regulatory Compliance for Front-End and Pharmacy
  • Loss Prevention Management

Certification

  • Certified Pharmacy Technician (CPhT)-PTCB License
  • CPR/AED Certification
  • Driver's License
  • Flagger Certification
  • Utah Pilot/Escort Driver Certification

Timeline

Certified Store Manager

Walgreens
06.2025 - Current

Certified Emerging Store Manager

Walgreens
08.2021 - 06.2025

Pilot Car Driver

Hoffman Pilot Car Service L.L.C. (Self-Employed)
10.2020 - 08.2021

Assistant Store Manager/Certified Pharmacy Tech

Walgreens
06.2016 - 09.2020

Daycare Provider (Self-employed)

Jonna's Daycare
02.2009 - 06.2016

Residential Living Assistant II

Mid-Step Services
06.2002 - 01.2009

High school diploma -

East High School

Languages

English, Fluent

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Jonna HoffmanCertified Store Manager