Jonna Ortega
Commerce City,CO
Summary
Energetic and reliable bartender with over 10 years experience bartending in high volume event venues throughout the Denver area. I strive to elevate the customer experience by establishing genuine connections with patrons. I welcome change and learn quickly. I enjoy being a team player or taking on independent roles.
Overview
27
27
years of professional experience
Work History
Head Bartender
ARAMARK Sports and Entertainment
Denver, CO
05.2015 - Current
- I provide exceptional service with a positive, upbeat attitude. Ensuring an enjoyable drinking experience for guests/customers across various high-volume sports venues.
- Manage multiple bars in Coors Field.
- Co-managed the Club Level Bar at Empower Field, prioritizing early setup to accommodate season ticket holders.
- Coordinate inventory, restock product, and supplies. Complete open/close inventory paperwork.
- Prepare alcoholic/non-alcoholic beverages for patrons. Elevate customer experience by actively interacting with clients, analyzing their needs, preferences, and providing recommendations and upsell.
- Adhere to all alcohol policies, including verification of legal drinking age and valid identification.
Bartender
Legends Hospitality LLC
Denver, CO
05.2015 - Current
- Set up and breakdown of various bars throughout the Ball Arena. Thriving in a fast-paced environment, primarily bartending at the Coors Bar, which is a high-volume bar where speed, accuracy, and knowledge of drinks are important.
- Validate customer identification to authorize the purchase of alcohol and adhere to alcohol policies.
- Ensure inclusive experiences for diverse patrons attending various types of events such as sports, concerts, family shows and special events.
Banquet Bartender
Centerplate Catering
Denver , Co
05.2014 - 11.2018
- Provided exceptional and prompt service to ensure a positive client or host experience.
- Efficiently prepared alcoholic beverages to a large number of guests while providing an upbeat, friendly experience.
- Coordination of product, inventory, and supplies, while upholding a clean environment.
- Managed cash receipts and credit card transactions, ensuring accurate balancing of the cash bank.
Credit Analysis Underwriter
Chase Manhattan Bank
Mesa, AZ
04.1997 - 04.2009
- Made credit decisions while adhering to the Fair Credit Lending Act, multiple credit policies, and procedures.
- Analyzed credit reports and applications for clients seeking mortgage loans and lines of credit.
- Reviewed a range of documents, such as bank statements and tax returns, to determine credit eligibility.
- Strong ability to communicate adverse decisions to clients while maintaining a strong business rapport
Education
GED /Office Automation Certificate -
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- I posses an outgoing personality, responsible, and value honesty
- Always punctual for my shifts and complete my tasks efficiently
- Knowledge of drink chemistry and pouring accuracy
- Excellent communication skills with the ability to interact with different personalities
- I am a fast learner, and can work under pressure while always maintaining a positive, friendly attitude
- Team Certified
Timeline
Head Bartender
ARAMARK Sports and Entertainment
05.2015 - Current
Bartender
Legends Hospitality LLC
05.2015 - Current
Banquet Bartender
Centerplate Catering
05.2014 - 11.2018
Credit Analysis Underwriter
Chase Manhattan Bank
04.1997 - 04.2009
GED /Office Automation Certificate -
Maricopa Community Colleges - Mesa Community College