Vanessa Huff
Stone Mountain,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Wingstop-Stone Mountain, GA
11.2021 - 08.2022
- Cook, clean, run shift, scheduling, truck orders, and closing out store (inventory, checkouts, deposits, waste, and sales.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Associate
Beauty Exchange Beauty Supply-Stone Mountain, GA
05.2021 - 07.2022
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Cashier/Customer Service
Angie's place-Stone Mountain, GA
03.2021 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Security Officer
Live Nation-Atlanta, GA
09.2017 - 09.2021
- Checked and verified photo identification prior to granting facility access.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Line Cook/Cashier
Courtyard Marriot-Atlanta, GA
06.2018 - 01.2019
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Housekeeper
Homewood Suites-Atlanta, GA
05.2017 - 04.2018
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Busser/Dishwasher
Atlanta Bread Company
06.2016 - 01.2017
- Bussed tables, delivered food, prepped food, and was cashier time to time
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Assisted servers in providing efficient service for improved guest experiences.
Education
High school diploma -
Crim High School
Atlanta, GA05.2008
Skills
- Cash Handling
- Cashiering
- Cleaning Experience
- Customer Service
- Front Desk
- Security
- Time Management
- Retail Sales
- Merchandising
- Food Preparation
- Loss Prevention
- Kitchen Experience
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Retail Operations
Timeline
Assistant Manager
Wingstop-Stone Mountain, GA
11.2021 - 08.2022
Customer Service Associate
Beauty Exchange Beauty Supply-Stone Mountain, GA
05.2021 - 07.2022
Cashier/Customer Service
Angie's place-Stone Mountain, GA
03.2021 - 10.2021
Line Cook/Cashier
Courtyard Marriot-Atlanta, GA
06.2018 - 01.2019
Security Officer
Live Nation-Atlanta, GA
09.2017 - 09.2021
Housekeeper
Homewood Suites-Atlanta, GA
05.2017 - 04.2018
Busser/Dishwasher
Atlanta Bread Company
06.2016 - 01.2017
High school diploma -
Crim High School
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