Jonnie Nelson
Trainger, Customer Service
Phenix City,AL
Summary
Dynamic Trainer and Team Leader with Aflac, skilled in developing impactful training programs and enhancing employee performance. Proven ability in course planning and public speaking, leading to improved service quality. Adept at creative problem solving and interpersonal communication, fostering a collaborative environment that drives productivity and engagement.
Overview
36
36
years of professional experience
Work History
Trainer/Team Leader
Aflac
06.2021 - 05.2024
- Developed and delivered training programs to enhance employee knowledge of insurance products.
- Facilitated onboarding sessions for new hires, ensuring comprehensive understanding of company policies.
- Evaluated training effectiveness through feedback surveys, refining materials based on participant input.
- Collaborated with management to identify skills gaps and tailor training solutions accordingly.
- Analyzed performance data to assess training impact on employee productivity and service quality.
Team Leader
Excela Technologies
09.2019 - 05.2021
- Oversaw daily operations, ensuring team adherence to quality standards and safety protocols.
- Trained new team members on operational procedures and best practices for efficiency.
- Streamlined workflows by implementing process improvements, enhancing productivity across the team.
- Coordinated scheduling and resource allocation to optimize performance and meet project timelines.
Jewelry Sales Associate
Kohl's
09.2015 - 06.2019
- Assisted customers in selecting jewelry by providing detailed product information and personalized recommendations.
- Maintained accurate inventory records through regular stock assessments and adjustments.
- Processed transactions efficiently using POS systems to ensure smooth customer experiences.
- Trained new associates on customer service protocols and sales techniques for optimal performance.
- Developed promotional displays to enhance product visibility and attract customer interest.
- Collaborated with management to implement seasonal sales strategies that increased store traffic.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and repeat business.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Accounting Specialist III
Aflac
12.1987 - 05.2019
- Managed accounts payable and receivable processes to ensure timely financial transactions.
- Developed and implemented efficient reporting systems for monthly financial analysis.
- Designed comprehensive workflows for invoice processing, enhancing operational efficiency.
- Input financial data and produced reports using [Software].
- Led initiatives to improve accounting processes, resulting in enhanced reporting accuracy.
- Contacted customers to immediately find resolutions for escalated issues.
- Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in a timely manner.
Education
Associate of Science -
Troy State University
Phenix City, AL08-1985
Associate of Applied Science - Computer And Information Systems
Alabama State University
Montgomery, AL05-1982
High School Diploma -
Mount Olive
Fort Mitchell, AL05-1980
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Course planning
- Interpersonal communication
- Lesson planning
- Materials preparation
- Remote learning
- Instrumentation
Timeline
Trainer/Team Leader
Aflac
06.2021 - 05.2024
Team Leader
Excela Technologies
09.2019 - 05.2021
Jewelry Sales Associate
Kohl's
09.2015 - 06.2019
Accounting Specialist III
Aflac
12.1987 - 05.2019
Associate of Science -
Troy State University
Associate of Applied Science - Computer And Information Systems
Alabama State University
High School Diploma -
Mount Olive