Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rayshawn Aughtry

Duncan,SC

Summary

Proven leader in training and warehouse operations, adept at fostering staff development and enhancing productivity. At Warehouse Services Inc., I revolutionized safety training, significantly reducing accidents, and led teams to exceed targets through effective planning and a positive attitude. Skilled in material handling and public speaking, I excel in creating engaging training programs that drive results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Trainer/Team Leader

Warehouse Services Inc.
09.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Provided coaching and mentoring to employees.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.

Insurance Customer Service Representative

Foundever
04.2023 - 09.2023
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Completed customer applications and updated records to reflect current information.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Processed insurance policy cancellations and renewals quickly to meet call time targets.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Set up customer payment plans to cover annual policies and renewals.
  • Trained new customer service representatives on best practices, policies and procedures.
  • Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.

Sales Representative

Spectrum Business
09.2022 - 04.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Exceeded sales targets through effective planning and goal setting.

Forklift Operator

TTI Ryobi Distribution Center
02.2022 - 07.2022
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Ensured timely delivery of products by accurately picking orders from storage areas.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.

Material Handler

Electrolux
08.2021 - 02.2022
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
  • Negotiated with suppliers to secure more favorable terms for bulk material purchases.
  • Fostered culture of continuous improvement, suggesting several process enhancements.
  • Enhanced teamwork and morale with regular, hands-on training sessions for new hires.

Warehouse Associate

Softbox Systems
03.2021 - 08.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Customer Service Representative

Sitel
03.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Participated in training programs to enhance product knowledge and customer service skills.

Material Handler

Glen Raven Custom Fabrics
03.2019 - 03.2020
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.

Extrusion Operator

Hydro Aluminum
06.2016 - 03.2019
  • Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
  • Measured extruded products to identify imperfections, adjusting controls to adhere to project specifications.
  • Assisted in training new employees on extrusion equipment operation, safety protocols, and company standards.
  • Set up and operated extrusion machines to derive plastic compounds.
  • Participated in quality control audits, implementing corrective actions when necessary to maintain high-quality standards.
  • Complied with chemical handling procedures and requirements for environmental health and safety.
  • Monitored process and work station information for accuracy and avoidance of workflow impediments.
  • Consistently met daily production targets through effective time management strategies and strong attention to detail.
  • Demonstrated adaptability by quickly learning new techniques, processes, or equipment as required for specific job tasks.
  • Analyzed quality data to determine and drive desired outcomes.
  • Managed inventory levels of raw materials, parts, and supplies to prevent shortages or delays in production schedules.
  • Contributed to cost savings initiatives by identifying opportunities for raw material reduction and recycling efforts.
  • Streamlined workflow processes, identifying bottlenecks and implementing solutions to maximize output.
  • Ensured timely completion of orders by diligently monitoring production schedules and adjusting operations as needed.
  • Examined and troubleshot extruder, controls, and water trough.
  • Monitored and maintained machine and water parameters to avoid stoppage on production line.
  • Facilitated efficient changeovers between different products or materials by coordinating with team members effectively.

Education

High School Diploma -

Belton Honea Path High School
Honea Path, SC
05.2016

Skills

  • New Hire Training
  • Planning and coordination
  • Public Speaking
  • Creative Problem-Solving
  • Train-the-Trainer
  • Group and individual instruction
  • Manufacturing
  • Material Handling
  • Loading and unloading
  • Order Picking
  • Positive Attitude
  • Heavy Lifting
  • Warehouse Operations

Accomplishments

  • Achieved Property and Casualty License by completing a 3 week training course with accuracy and efficiency.
  • Trained 208 new employees on proper forklift operation and safety.

Certification

Forklift Certification

Timeline

Trainer/Team Leader

Warehouse Services Inc.
09.2023 - Current

Insurance Customer Service Representative

Foundever
04.2023 - 09.2023

Sales Representative

Spectrum Business
09.2022 - 04.2023

Forklift Operator

TTI Ryobi Distribution Center
02.2022 - 07.2022

Material Handler

Electrolux
08.2021 - 02.2022

Warehouse Associate

Softbox Systems
03.2021 - 08.2021

Customer Service Representative

Sitel
03.2020 - 03.2021

Material Handler

Glen Raven Custom Fabrics
03.2019 - 03.2020

Extrusion Operator

Hydro Aluminum
06.2016 - 03.2019

High School Diploma -

Belton Honea Path High School

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Rayshawn Aughtry