Jonny Cifuentes
Brooklyn,NY
Summary
Detail-oriented professional with strong collaboration skills in the hospitality industry. Known for enhancing guest experiences through timely service and effective communication. Committed to driving customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Banquet Bartender
Rapt
New York, NY
02.2024 - Current
- Prepared and served a variety of beverages to enhance guest experiences during events.
- Collaborated with event coordinators to ensure seamless service delivery and guest satisfaction.
- Implemented drink specials based on seasonal trends, increasing overall event appeal.
- Maintained cleanliness and organization of the bar area to meet health and safety standards.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Set up glassware, liquor, and other necessary supplies for special events.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Food Runner
Traif and Xixa
Brooklyn, NY
11.2021 - 03.2026
- Coordinated timely delivery of food and beverages to tables, ensuring guest satisfaction.
- Collaborated with kitchen staff to maintain efficient food service operations during peak hours.
- Monitored dining area for cleanliness, promptly addressing spills and clutter.
- Assisted servers by communicating special requests and dietary restrictions to kitchen team.
- Trained new food runners on menu items, service standards, and restaurant protocols.
- Resolved customer inquiries regarding menu items and specials, promoting positive dining experiences.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Increased customer satisfaction with quick and courteous food delivery.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Addressed customer complaints and inquiries to verify satisfaction.
Expeditor
Traif and Xixa
Brooklyn, NY
11.2021 - 03.2026
- Coordinated timely delivery of ingredients and materials to optimize kitchen operations.
- Streamlined inventory management processes to enhance accuracy and reduce waste.
- Trained new staff on expediting procedures, promoting best practices in operational efficiency.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Monitored supply levels, ensuring consistent availability of essential items for service continuity.
- Collaborated with culinary teams to prioritize orders and improve overall workflow efficiency.
Skills
- Customer service
- Efficient multitasking
- Professional appearance
- Teamwork and collaboration
- Food safety
- Performance improvement
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Banquet Bartender - Rapt
02.2024 - Current
Food Runner - Traif and Xixa
11.2021 - 03.2026
Expeditor - Traif and Xixa
11.2021 - 03.2026