Joon Choe
Buena Park,CA
Summary
Customer-oriented General Manager over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
Work History
General Manager
Kaizen Inc
Artesia, CA
02.2019 - Current
- Increase company revenue by 35% keeping monthly sales at $600K+ monthly while reducing operational budget cost by 5% in four years.
- Utilize Korean proficiency to build relationships with Korean speaking customers and vendors.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and new technology systems.
- Cultivate and maintain strong relationships with customers and vendors to ensure positive customer experiences.
- Qualify leads, build relationships and execute sales strategies to drive new business tactics to improve revenue and growth of company through emerging markets.
- Conduct market research to identify new opportunities and target markets while launching a new location.
Assistant Manager
Zencu Sushi and Grill
Los Angeles, CA
11.2016 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standard.
Server Shift Leader
Wasabi
Los Angeles, CA
06.2010 - 10.2016
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
B.A. in Sociology -
California State University, Fullerton
Fullerton, CA03.2021
Some College (No Degree) - Sociology
Cypress College
Cypress, CASkills
- Bilingual in English and Korean
- Highly Proficient in MS office
- Price Negotiation
- Adaptability
- Customer Service
- Budget / Sales Forecasting
- Tactical Market Planning
- Labor and Overhead Cost Estimation
- POS Terminal Operation
- Operations Management
- Relationship Building
Languages
Korean
Native or Bilingual
Timeline
General Manager
Kaizen Inc
02.2019 - Current
Assistant Manager
Zencu Sushi and Grill
11.2016 - 12.2018
Server Shift Leader
Wasabi
06.2010 - 10.2016
B.A. in Sociology -
California State University, Fullerton
Some College (No Degree) - Sociology
Cypress College