Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joon Choe

Buena Park,CA

Summary

Customer-oriented General Manager over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

13
13
years of professional experience

Work History

General Manager

Kaizen Inc
02.2019 - Current
  • Increase company revenue by 35% keeping monthly sales at $600K+ monthly while reducing operational budget cost by 5% in four years.
  • Utilize Korean proficiency to build relationships with Korean speaking customers and vendors.
  • Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and new technology systems.
  • Cultivate and maintain strong relationships with customers and vendors to ensure positive customer experiences.
  • Qualify leads, build relationships and execute sales strategies to drive new business tactics to improve revenue and growth of company through emerging markets.
  • Conduct market research to identify new opportunities and target markets while launching a new location.

Assistant Manager

Zencu Sushi and Grill
11.2016 - 12.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standard.

Server Shift Leader

Wasabi
06.2010 - 10.2016
    • Cultivated warm relationships with regular customers.
    • Oversaw daily operations of service team, delegated tasks, and trained new staff.
    • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

B.A. in Sociology -

California State University, Fullerton
Fullerton, CA
03.2021

Some College (No Degree) - Sociology

Cypress College
Cypress, CA

Skills

    • Bilingual in English and Korean
    • Highly Proficient in MS office
    • Price Negotiation
    • Adaptability
    • Customer Service
    • Budget / Sales Forecasting
      • Tactical Market Planning
      • Labor and Overhead Cost Estimation
      • POS Terminal Operation
      • Operations Management
      • Relationship Building

Languages

Korean
Native or Bilingual

Timeline

General Manager

Kaizen Inc
02.2019 - Current

Assistant Manager

Zencu Sushi and Grill
11.2016 - 12.2018

Server Shift Leader

Wasabi
06.2010 - 10.2016

B.A. in Sociology -

California State University, Fullerton

Some College (No Degree) - Sociology

Cypress College

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Joon Choe