Jordan Adams
Simi Valley,CA
Summary
Motivated and dependable professional with experience in retail and food service, complemented by long-term participation in varsity athletics. Worked as a Sales Associate at Kohl’s, developing strong customer service, teamwork, and time-management skills in a fast-paced retail environment. Also experienced as a Server, demonstrating the ability to multitask, communicate effectively with customers, and maintain professionalism under pressure. A dedicated varsity athlete since grade 9, bringing discipline, leadership, and a strong work ethic to every role.
Overview
1
1
year of professional experience
Work History
Sales Associate
Kohls
Simi Valley, CA
09.2024 - Current
- Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
- Maintained sales floor organization and visual merchandising standards to enhance product visibility.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
- Collaborated with team members to achieve sales goals and improve customer satisfaction scores.
- Handled customer returns and exchanges professionally, resolving issues to maintain loyalty.
- Participated in promotional events, contributing to increased foot traffic and brand awareness.
- Built relationships with customers to encourage repeat business.
Restaurant Server
T&Gs
Newbury Park, CA
05.2025 - 07.2025
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed dining room operations, including seating arrangements and table turnover efficiency.
- Assisted in training new servers on menu items and service protocols.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Processed customer transactions accurately using POS system for order management.
- Upsold menu items, contributing to increased sales through effective communication skills.
- Greeted new customers, discussed specials, and took drink orders.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CASkills
- Customer service
- Sales techniques
- Product knowledge
- Transaction processing
- Cash handling
- Team collaboration
- Conflict resolution
- Upselling strategies
- Inventory management
- Customer relationship building
- Promotional event participation
- Problem solving
- Multi-tasking strength
- Outgoing personality
- Cash register operation
- Store opening and closing
- Retail store operations
Accomplishments
- Led my team to victory as a team captain to the softball national championship in 2022.
- Encouraged and succeeded selling over 20 customers credit cards at Kohls in December 2025, exceeding the target goal.
- Dedicating my time to helping my friends and classmates study for exams.
- Created over 20 pieces of digital art in my free time over the course of 2025.
Timeline
Restaurant Server
T&Gs
05.2025 - 07.2025
Sales Associate
Kohls
09.2024 - Current
High School Diploma -
Simi Valley High School