Jordan Ball
US Foods
Lewiston,ID
10
years of professional experience
Proven leader with extensive experience at The Home Depot, adept in store operations and team management. Excelled in enhancing customer satisfaction and streamlining processes, achieving notable employee retention. Skilled in tech-savviness and relationship building, I significantly improved efficiency and productivity across multiple roles. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Work History
Store Manager
2 Years 1 Month- Directed daily store operations, ensuring consistent service, merchandising, and inventory control.
- Led hiring, training, and coaching efforts to strengthen team performance and accountability.
- Monitored sales trends and adjusted staffing, ordering, and floor coverage to support demand.
- Managed cash handling, POS accuracy, and loss prevention procedures across store functions.
Operations Store Manager
8 Months- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
- Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
- Streamlined store operations for increased efficiency through regular review and improvement of processes.
Merchandising Assistant Store Manager
1 Year 7 Months- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Ensure whole store merchandising team was efficient and withholding standards.
Customer Experience Manager
1 Year 3 Months- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Service Desk Manager
1 Year- Developed a high-performing team by providing coaching, mentoring, and regular performance feedback.
- Developed IT policies and procedures that helped standardize processes across the organization for better consistency in service delivery.
- Implemented an effective knowledge management system for quicker issue resolution and increased productivity.
- Enhanced customer satisfaction with timely issue resolution and effective communication skills.
Warehouse Receiving Manager
1 Year- Reduced product damage rates by enforcing proper handling procedures and conducting regular staff training.
- Optimized labor allocation through strategic scheduling, resulting in increased productivity and reduced overtime costs.
- Facilitated seamless coordination between departments for smooth order fulfillment and delivery processes.
- Ensured compliance with all relevant regulations regarding storage, handling, and disposal of hazardous materials present in the warehouse.
Education
Bachelor of Science - Mechanical Engineering Technology
Skills
Store operations
Team Management
Task Delegation
Tech-savviness
Customer Service
Customer Service and Engagement
Skills
- Relationship building and management
Timeline
Store Manager
US Foods
09.2024 - CurrentRead More
Operations Store Manager
The Home Depot
01.2024 - 09.2024Read More
Merchandising Assistant Store Manager
The Home Depot Store
06.2022 - 01.2024Read More
Customer Experience Manager
The Home Depot Store
03.2021 - 06.2022Read More
Service Desk Manager
The Home Depot Store
03.2020 - 03.2021Read More
Warehouse Receiving Manager
Adavnaced Thermoplastic Composites (ATC)
01.2017 - 01.2018Read More
Idaho State University
Bachelor of Science from Mechanical Engineering Technology
Read More