Jordan Bates
North Royalton
Summary
Compassionate graduate in Communication Sciences and Disorders from Cleveland State University. Skilled in customer service, front desk operations, and fine dining, with strong communication and organizational capabilities in fast-paced settings. Prepared to leverage education and transferable skills to deliver patient-centered care in Audiology.
Overview
9
9
years of professional experience
Work History
Restaurant Server
First Watch
Middleburg Heights, OH
01.2023 - Current
- Providing exceptional customer service in a fast-paced, high-volume restaurant.
- Managing 6-8 tables simultaneously during busy breakfast and lunch rushes.
- Ensured accuracy in food and beverage orders to enhance guest satisfaction.
- Cultivated strong relationships with regular customers through friendly and attentive service.
- Performed opening and closing procedures, including stocking supplies and preparing dining room for service.
Restaurant Server
Rosewood Grill
Strongsville, OH
03.2025 - 02.2026
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Resolved customer complaints using communication and problem-solving skills, enhancing guest satisfaction and loyalty.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Assisted fellow servers during peak hours to maintain efficient service and support team performance.
- Utilized POS system for order placement, bill management, and handling complimentary items to streamline service.
Front Desk Associate
Massage Envy Spa
Beachwood, OH
01.2024 - 04.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Resolved guest issues promptly to maintain high customer satisfaction.
- Coordinated appointment scheduling to maximize therapist availability and enhance client satisfaction.
- Drove Membership Sales and improved Member Retention through targeted initiatives.
- Maintained cleanliness and organization of front desk area.
Fine Dining Server
91 Wood Fired Oven
North Canton, OH
02.2023 - 11.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Managed multi-course meal service, coordinating with kitchen staff for timely food delivery.
- Enhanced wine pairings and beverage suggestions to elevate guest experience and satisfaction.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Assistant General Manager
Massage Envy Spa
Canton, OH
06.2021 - 02.2023
- Led daily operations to enhance service delivery and customer satisfaction.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored team members, fostering a collaborative environment and enhancing productivity.
- Managed team schedule with an eye for coverage needs and individual strengths.
Front Desk Associate
Massage Envy Spa
Canton, OH
09.2017 - 06.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing therapist availability and client satisfaction.
- Trained new staff on front desk procedures and customer service protocols, enhancing team efficiency.
- Drove membership sales by implementing targeted marketing strategies and outreach initiatives.
Education
Bachelor of Science - Communication Sciences And Disorders
Cleveland State University
Cleveland, OH05-2026
High School Diploma -
Perry High School
Massillon, OH05-2015
Skills
- Customer Service
- Professional Communication
- Time Management
- Organization
- Adaptability
- Conflict Resolution
Timeline
Restaurant Server
Rosewood Grill
03.2025 - 02.2026
Front Desk Associate
Massage Envy Spa
01.2024 - 04.2025
Fine Dining Server
91 Wood Fired Oven
02.2023 - 11.2023
Restaurant Server
First Watch
01.2023 - Current
Assistant General Manager
Massage Envy Spa
06.2021 - 02.2023
Front Desk Associate
Massage Envy Spa
09.2017 - 06.2021
Bachelor of Science - Communication Sciences And Disorders
Cleveland State University
High School Diploma -
Perry High School