Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jordan Benjamin

Jordan Benjamin

Port Saint Lucie

Summary

A passionate, goal-oriented, person-centered leader, focused on helping others thrive in their personal and work environments. I strive to find the right candidate for each position of need, taking great pride in the growth and success of others. Experienced in a variety of career fields including Recruiting, Customer Service, Sales, Professional Counseling, Leadership, Management, Hospitality, and Educational Development/Training. I bring a balanced and encompassing approach to facilitating success within a given enterprise by establishing genuine connections with consumers, employees, and business partners.

Overview

11
11
years of professional experience

Work History

Healthcare Recruiter

Centra Healthcare Solutions
01.2024 - 02.2025
  • Conducted thorough candidate screenings, including reference checks and verification of licenses, certifications, and educational credentials.
  • Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
  • Collaborated with human resources teams to ensure seamless onboarding processes for new hires, fostering successful transitions into their roles.
  • Managed multiple requisitions simultaneously while maintaining focus on quality placements within designated timelines.
  • Worked with healthcare employees to determine specific job qualifications.
  • Maintained comprehensive knowledge of industry trends, market conditions, and competitor activities to maximize recruitment success.
  • Utilized social media sites to recruit new employees.

Recruiting Manager

iVox Solutions
02.2022 - Current
  • As Recruiting Manager, I managed a team responsible for Full-Cycle Recruiting including Sourcing, Interviewing, and On-boarding
  • I was a crucial part of filling aggressive hiring quotas, upwards of 5-6 entry-level hires per week
  • Additionally, filling other Leadership, Management, and Support positions, such as Operations Manager, Supervisor, Sales Supervisor, Data Analytics Supervisor, Work Force Agents, Network Admin (IT), Custodial and Security

Training Manager

iVox Solutions
07.2022 - 12.2022
  • Promoted from Supervisor to Training Manager in July of 2022
  • Held the position of Training Manager implementing new and effective training strategies for multiple client programs
  • Managed a team of up to 5 Trainers who directly reported to me
  • Implemented effective strategies for employee retention, Improvement of training materials, and reduced training attrition
  • Conducted training classes as needed

Supervisor

iVox Solutions
07.2021 - 07.2022
  • Supervised Agent teams of up to 15 call center reps, on two different client campaigns, Sales and Retention
  • Leader of effective agent teams, achieving the highest sales/retention rate of any site for multiple client campaigns
  • Responsibilities included Client Management, Monthly Business Reviews, Call Calibrations, Weekly Coaching, and Developing Agents to achieve Key Performance Indicator goals
  • Developing Reports, and Up-skill Training

Sales Representative

iVox Solutions
09.2021 - 07.2021
  • Worked as a Sales Representative in a Call-Center, on the Echelon Program
  • Responsibilities included inbound and outbound Sales Calls, Warranty Replacement, Shipping, and Billing
  • Consistently in the top 5 in Sales among the center, before being promoted to Supervisor

Food Service Professional

Papa John's
08.2014
  • As a member of the Senior Staff, I assisted the General Manager in improving restaurant revenue margins
  • Worked as a valued member of the delivery driver team, Food Prep Team
  • Cross-trained in order-taking, pizza-making, and opening and closing of store duties

Counselor - Masters Internship

Christ Fellowship Church Counseling Center
01.2014 - 09.2014
  • Completed a 900-hour internship consisting of personal counseling, Preparation for Marriage/Couples Counseling, Individual Counseling, Family Therapy, Career Counseling
  • Directly reported to a Licensed Professional Counseling for Supervision while maintaining a case load of 10 cases
  • Excelled in positively impacting the lives of individuals and families

Counselor

Naples Metro Treatment Center
01.2014 - 07.2014
  • I was a counselor at a Methadone clinic, maintaining a caseload of more than 75 clients

Education

MA - Licensed Professional Counseling

Liberty University
Lynchburg, VA
09.2021

BS - Psychology

Liberty University
Lynchburg, VA
01.2019

Skills

  • Recruiting
  • Leadership Development
  • Effective Communication
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Ability to Work in a Team
  • 55 WPM
  • EXCEL
  • OUTLOOK
  • MICROSOFT WORD

Personal Information

Title: Recruiter

Timeline

Healthcare Recruiter

Centra Healthcare Solutions
01.2024 - 02.2025

Training Manager

iVox Solutions
07.2022 - 12.2022

Recruiting Manager

iVox Solutions
02.2022 - Current

Sales Representative

iVox Solutions
09.2021 - 07.2021

Supervisor

iVox Solutions
07.2021 - 07.2022

Food Service Professional

Papa John's
08.2014

Counselor - Masters Internship

Christ Fellowship Church Counseling Center
01.2014 - 09.2014

Counselor

Naples Metro Treatment Center
01.2014 - 07.2014

BS - Psychology

Liberty University

MA - Licensed Professional Counseling

Liberty University

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