Jordan Blodgett
Field Service Engineer 3
Maumelle,AR
Summary
Proven and energetic Field Service Engineer with 13 years of experience at Intuitive, excelling in leadership, customer satisfaction, and operational efficiency. Skilled in mentoring and developing engineers, optimizing service processes, and fostering cross-functional collaboration. Demonstrates a strong commitment to enhancing team performance and delivering exceptional customer experiences. Currently advancing knowledge in psychology to strengthen team-building and management expertise.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Field Service Engineer
Intuitive
Little Rock, AR
12.2011 - Current
- Installed, maintained, and repaired Intuitive's Ion and DaVinci systems while providing phone and in-person support to 50+ customers and collaborating with sales team to resolve complex issues.
- Mentored and trained junior Field Service Engineers, enhancing team capabilities and service consistency.
- Assisted the Field Service Manager with leadership responsibilities, including business process development, corrective action, managing open service territories, and team training.
- Established and maintained strong customer relationships, achieving high satisfaction ratings through clear communication and timely follow-ups.
- Effectively managed inventory, ensuring timely part procurement and minimizing downtime for critical systems.
- Utilized Intuitive software tools and data to track performance metrics, continuously identifying opportunities for efficiency improvements.
- Served as a member of the Pulse Team, identifying and escalating critical issues to team members, fostering improvements in product performance and customer satisfaction
- Contributed to the ongoing creation of a company-wide Quick Reference Guide, improving service-sales team collaboration.
Aviation Electronics Technician
United States Navy, USN
Lemoore, California
02.2008 - 02.2012
- Conducted preventative maintenance and repairs on advanced avionics and weapon systems, ensuring operational readiness under strict deadlines.
- Enhanced team efficiency through collaboration and leadership during the time-sensitive projects.
- Coordinated with engineers and technicians to optimize system functionality, minimizing downtime for mission-critical operations
- Mentored junior technicians, sharing technical expertise that led to improved skillsets within the team.
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, AR 01.2024 - Current
Skills
Increased leadership qualities built through Intuitive's Management Development Program
Excellent interpersonal communication and customer service skills
Accomplished in problem assessment, troubleshooting, and solutions implementation
Extensive experience in training, instruction, and mentoring
Direct and indirect leadership experience with static and variable teams
Educated in behavioral assessment and applying empathy based solutions in individual and team environments
Service documentation proficiency
Timeline
Bachelor of Science - Psychology
University of Central Arkansas
01.2024 - Current
Field Service Engineer
Intuitive
12.2011 - Current
Aviation Electronics Technician
United States Navy, USN
02.2008 - 02.2012