Richard Leo Joyner
Harvest,AL
Summary
Field Service Engineer with extensive experience, specializing in project management and electrical troubleshooting. Consistently improved system uptime through targeted maintenance strategies.
Known for strong problem-solving skills, dedication to enhancing customer service, and team performance. Skilled in installation, repair, and training on product usage and maintenance.
Overview
20
20
years of professional experience
Work History
Field Service Engineer
Envea Global
2024.07 - 2026.03
- Collaborated with engineering teams to implement system upgrades, enhancing performance and reliability.
- Conducted routine maintenance, cleaned, and lubricated components for optimal equipment functioning.
- Analyzed equipment data to diagnose faults, improving troubleshooting accuracy and efficiency.
- Oversaw both onsite and offsite repair, installation, and maintenance jobs effectively.
- Calibrated instruments and controls to test functionality and evaluate equipment performance.
- Diagnosed mechanical issues, repaired motors, pumps, valves, switches according to industry standards.
- Diagnosed and resolved technical issues in environmental monitoring systems.
- Conducted routine maintenance and calibration of scientific instruments.
- Provided on-site training for clients on equipment operation and safety protocols.
- Collaborated with cross-functional teams to enhance product performance.
- Implemented process improvements, increasing efficiency in service delivery.
- Led troubleshooting efforts, ensuring minimal downtime for client operations.
- Developed comprehensive reports on service activities and client feedback trends.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Owner | Sales Manager | Installer
Ecoview Windows of North Alabama LLC
2022.08 - 2024.06
- Founded a successful window and door business, developing innovative sales presentations, and marketing strategies.
- Hired, trained, and developed sales representatives, as well as door-to-door canvassers, to market windows and doors.
- Exceeded vendors' sales goals by having over $879,000 in sales in the first three months in business.
- I was awarded 'Rookie of the Year' by the dealership at corporate.
- I was asked to assist the Birmingham dealership with their sales, increasing their sales by over $200,000 in two and a half months.
- Led a team of installers, improving training and development, boosting skills, and enhancing customer relations.
Regional Manager | Environmental Consultant | Field Service Engineer
Environmental 360 INC.
2014.06 - 2022.05
- Optimized air emission monitoring and SPCC inspections, providing actionable recommendations for organizational objectives.
- Developed QA/QC plans and tailored preventative maintenance strategies while assisting with Title V compliance documentation.
- Conducted research to modernize CEMS/COMS practices, enhancing operational effectiveness.
- Installed PLC's and Cat 6 cable inside 12 story building upgrading the data control systems.
- Administered project milestones through communication with client department executives across all levels.
- Utilized analytical skills to troubleshoot and maintain services for key clients, securing repeat business.
- Ensured compliance with standards by auditing and testing environmental analyzers, improving enhancing system uptime.
- Achieved over $750,000 in billable sales within first year through a consultative sales and marketing approach.
- Led regional operations, enhancing service delivery and client satisfaction across multiple sites.
- Developed and implemented strategic initiatives to improve operational efficiency and reduce costs.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 16 locations.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components. Installed new Cat 6 Cable in 12 story building connecting data control systems.
Site Manager | Field Service Engineer
Teledyne Monitor Labs
2006.02 - 2014.06
- Negotiated and subcontracted to elevate the CEMS program for International Paper in North Alabama.
- Utilized schematics, drawings, and blueprints to resolve complex electrical systems.
- Facilitated the power generation department at International Paper Mill, such as electronic and pneumatic environmental analyzers, by troubleshooting and repairing the CEMS system.
- Ensured compliance with Part 60 and Part 75 of the EPA/ADEM while conducting environmental audits on the equipment.
- Optimized inventory of parts and supplies, with optimal utilization of SAP.
- Scaled-up Mill's CEMS/COMS system availability from 90% to approximately 98% by launching a PM program.
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Coordinated project timelines, resource allocation, and team assignments to optimize workflow efficiency.
Sr. Field Service Engineer/ Flight Captain
Lockheed Martin
2010.03 - 2011.10
- Supported Persistent Threat Detection System for surveillance and reconnaissance missions in Afghanistan.
- Launched and recovered aerostat aircraft in war zone environments.
- Conducted post-mission imagery analysis, exceeding 2,000 hours operating WESCAM MX-20 system.
- Installed and integrated subsystems on aerostat, including EPLRS and SINCGARS.
- Troubleshot and repaired mechanical, hydraulic, electrical, and electronic systems effectively.
- Serviced generators ranging from five to sixty thousand watts to ensure functionality.
- Monitored weather and flight conditions to enhance operational success.
- Assisted in developing maintenance procedures and documentation standards.
- Led troubleshooting efforts for complex systems, enhancing operational reliability and efficiency.
- Developed and implemented maintenance strategies to optimize equipment performance and minimize downtime.
- Installed and repaired coax cable, Cat 5, Cat 6 and fiber cables including splicing fiber cables
Education
Bachelor of Science - Management of Technology Minor in Aviation
Athens State University, GPA: 3.8
Athens, AL2012-05
Skills
- Project and program management
- Installation oversight
- Electrical systems troubleshooting
- Testing and diagnostics
- CEMS, COMS systems knowledge
- Process improvement
- Preventive maintenance planning
- Recruitment and team motivation
- Leadership in sales and installation
- Customer service excellence
- Business development
- Analyzer maintenance
- Team building
- Remote support
- On-site support
- Equipment installation
- Troubleshooting and repair
- Customer service management
- System diagnostics
- Service documentation
Timeline
Field Service Engineer
Envea Global
2024.07 - 2026.03
Owner | Sales Manager | Installer
Ecoview Windows of North Alabama LLC
2022.08 - 2024.06
Regional Manager | Environmental Consultant | Field Service Engineer
Environmental 360 INC.
2014.06 - 2022.05
Sr. Field Service Engineer/ Flight Captain
Lockheed Martin
2010.03 - 2011.10
Site Manager | Field Service Engineer
Teledyne Monitor Labs
2006.02 - 2014.06
Bachelor of Science - Management of Technology Minor in Aviation
Athens State University, GPA: 3.8