Jordan Bretton
Gorham,Maine
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Hannaford Supermarket
Standish, Maine
06.2020 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked automated medication dispensing equipment.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured and compounded medications following standard procedures.
Cashier
Hannaford Supermarket
Gorham, Maine
06.2018 - 05.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reviewed new promotions and monitored price changes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
- Checked personal identifications during alcohol and tobacco sales.
Education
Bachelor of Science - Biology
Gordon College
Wenham, MA05-2024
High School Diploma -
Gorham Highschool
06.2020
Skills
- Team Leadership
- Answering Customer Questions
- HIPAA
- Patient confidentiality
- Team collaboration
- Updating Medication Histories
- Point of Sale Knowledge
- Liquor Law Compliance
- Cash Drawer Management
- Cash Register Operation
- Payment collection
Timeline
Pharmacy Technician
Hannaford Supermarket
06.2020 - Current
Cashier
Hannaford Supermarket
06.2018 - 05.2020
Bachelor of Science - Biology
Gordon College
High School Diploma -
Gorham Highschool