Dedicated Sport Marketing professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Jordan Brong
Ocoee,Florida
Summary
Overview
6
years of professional experience
Work History
Under Armour
Assistant Store Manager
12.2022 - Current
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Under Armour
Sales Lead
04.2021 - 03.2023
Job overview
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Monitored sales team performance and provided constructive feedback.
Under Armour
Cash Lead
08.2020 - 03.2021
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Under Armour
Sales Associate
08.2017 - 08.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
PINK Victoria Secret
Stock Associate
10.2019 - 03.2020
Job overview
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory storage in clean and organized fashion.
Education
Full Sail UniversityWinter Park, FL
Bachelor of Science from Sports Marketing
03.2020
University Overview
- Awarded Salutatorian of class of over 75+ students.
- 3.8 GPA
- Extracurricular Activities: Numerous volunteer experiences that include women in sports banquet (2018), World Cup Watch Block Party (2019), and Camping World Kickoff (2020)
Skills
- Team-Building Exercises
- Issue Resolution
- Market and Competitor Research
- Strategize Business Plans
- Sales Growth
- Management Training
- Customer Service Management
- Customer Service
- Coaching and Mentoring
- Retail Operations
- Customer Experience
- Improve Performance
Timeline
Assistant Store Manager
Under Armour
12.2022 - Current
Sales Lead
Under Armour
04.2021 - 03.2023
Cash Lead
Under Armour
08.2020 - 03.2021
Stock Associate
PINK Victoria Secret
10.2019 - 03.2020
Sales Associate
Under Armour
08.2017 - 08.2020
Full Sail University
Bachelor of Science from Sports Marketing
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