Jordan Broomfield
Jacksonville,FL
Summary
Versatile professional with a proven track record at Virginia State University, adept in guest relations and Microsoft Office. Excelled in roles requiring confidentiality and problem-solving skills, significantly streamlining onboarding processes and enhancing service delivery. Demonstrated leadership in training and mentoring, with a keen focus on achieving operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Residents Front Desk Worker
Virginia State University, Trojan Activites Board
01.2024 - Current
- Maintained strict confidentiality of guest information, adhering to industry best practices and ensuring compliance with data privacy regulations.
- Implemented new training materials for incoming staff members, streamlining onboarding processes and promoting consistency in service delivery.
- Maintained accurate records of guest information, ensuring smooth communication between departments.
- Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
Meat Processor
Rowes Meat Department
05.2023 - 08.2024
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Reduced waste and improved yield through careful monitoring of cutting and trimming procedures.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
IT Technical Support Specialist
Virginia State University, Trojan Activites Board
08.2023 - 12.2023
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
Shift Leader
Burger King
10.2020 - 06.2021
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Computer Science
Virginia State University
Petersburg, VA05-2026
High School Diploma -
Paxon School For Advance Studies
Jacksonville, FL05-2022
Skills
- Microsoft office
- Guest relations
- Customer service
- Problem-solving skills
- Cash handling
- Training and mentoring
- Office management
- Front office support
- Sales expertise
- Typing speed
Timeline
Residents Front Desk Worker
Virginia State University, Trojan Activites Board
01.2024 - Current
IT Technical Support Specialist
Virginia State University, Trojan Activites Board
08.2023 - 12.2023
Meat Processor
Rowes Meat Department
05.2023 - 08.2024
Shift Leader
Burger King
10.2020 - 06.2021
Bachelor of Science - Computer Science
Virginia State University
High School Diploma -
Paxon School For Advance Studies
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