Jordan Broomfield
Jacksonville,FL
Summary
Versatile professional with a proven track record at Virginia State University, adept in guest relations and Microsoft Office. Excelled in roles requiring confidentiality and problem-solving skills, significantly streamlining onboarding processes and enhancing service delivery. Demonstrated leadership in training and mentoring, with a keen focus on achieving operational excellence and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Residents Front Desk Worker
Virginia State University, Trojan Activites Board
Petersburg, VA
01.2024 - Current
- Maintained strict confidentiality of guest information, adhering to industry best practices and ensuring compliance with data privacy regulations.
- Implemented new training materials for incoming staff members, streamlining onboarding processes and promoting consistency in service delivery.
- Maintained accurate records of guest information, ensuring smooth communication between departments.
- Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
Meat Processor
Rowes Meat Department
Jacksonville, FL
05.2023 - 08.2024
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Reduced waste and improved yield through careful monitoring of cutting and trimming procedures.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
IT Technical Support Specialist
Virginia State University, Trojan Activites Board
Petersburg, VA
08.2023 - 12.2023
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
Shift Leader
Burger King
Jacksonville, FL
10.2020 - 06.2021
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Science - Computer Science
Virginia State University
Petersburg, VA05-2026
High School Diploma -
Paxon School For Advance Studies
Jacksonville, FL05-2022
Skills
- Microsoft office
- Guest relations
- Customer service
- Problem-solving skills
- Cash handling
- Training and mentoring
- Office management
- Front office support
- Sales expertise
- Typing speed
Timeline
Residents Front Desk Worker
Virginia State University, Trojan Activites Board
01.2024 - Current
IT Technical Support Specialist
Virginia State University, Trojan Activites Board
08.2023 - 12.2023
Meat Processor
Rowes Meat Department
05.2023 - 08.2024
Shift Leader
Burger King
10.2020 - 06.2021
Bachelor of Science - Computer Science
Virginia State University
High School Diploma -
Paxon School For Advance Studies
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