Jordan Bunn
Spring Hope,NC
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Triangle Insurance & Associates
12.2023 - Current
- Handle calls efficiently, finding satisfactory resolutions for both customers and company
- Manage quotes, claims and renewals to ensure accuracy in carrier sites and company management system
- Re-market policies to find clients best rates and coverage for their specific needs
- Communicate with clients and build rapport to establish strong relationships and trust
Boutique /Content & Social Media Manager
Maggie's Boutique And Gifts
04.2022 - 12.2023
- Build, update and manage an efficient and user-friendly e-commerce website
- Create graphics for social media sites for promotions, ads and day-to-day content to maximize engagement
- Manage messages, comments and phone calls from customers to ensure customer satisfaction
- Track income and spending reports and oversee invoice creation
- Build and maintain strong relationships with customers to create a sense of community
Education
Bachelor of Science - Business Administration, Marketing
East Carolina University
Greenville, NC12.2023
Skills
- Service standard compliance
- Client Relations
- Conflict Resolution
- Customer Service
- POS systems expert
- Social media management
Certification
North Carolina Property and Casualty Insurance License
Timeline
Customer Service Representative
Triangle Insurance & Associates
12.2023 - Current
Boutique /Content & Social Media Manager
Maggie's Boutique And Gifts
04.2022 - 12.2023
Bachelor of Science - Business Administration, Marketing
East Carolina University