Jordan Cerra
Denison,TX
Summary
Dynamic and dependable Team Lead at Chicken Express with proven expertise in customer service and cash handling along with cleaning task throughout. Recognized for enhancing customer experiences and maintaining a clean environment. Adept at problem-solving and team leadership, consistently meeting business needs through flexibility and strong time management skills.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Chicken Express
09.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
Cashier And Cleaner
Culver's Restaurant
06.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Culinary
Denison High School
Denison, TX05.2025
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Flexible schedule
- Product restocking
- Adaptability and dependability
- Merchandise stocking
- Cleaning and sanitizing
- Time management
Timeline
Cashier Team Lead
Chicken Express
09.2023 - Current
Cashier And Cleaner
Culver's Restaurant
06.2022 - 06.2023
Culinary
Denison High School
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