Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jordan Church

Kellogg,ID

Summary

Detail-oriented team contributor with exceptional organizational skills and a proven ability to manage multiple projects simultaneously while maintaining high accuracy. Expertise in prioritizing tasks ensures timely completion and consistently delivers results that exceed expectations. Strong collaboration skills foster productive work environments, driving team success through effective communication and engagement. Committed to continuous improvement and excellence in all aspects of project management, consistently seeking innovative solutions to enhance outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Surveillance Supervisor

Coeur d'Alene Casino Resort and Hotel
10.2018 - Current
  • Led a diverse team of surveillance officers, fostering a culture of trust, accountability, and open communication to ensure smooth operations and a supportive work environment.
  • Maintained constant communication with department heads and staff, ensuring timely relay of information, incident reports, and updates while upholding confidentiality and professionalism.
  • Trained, coached, and mentored team members to enhance observation skills, policy knowledge, and interpersonal effectiveness, creating a strong and cohesive unit.
  • Modeled empathy and composure under pressure, promoting understanding and respect in sensitive or high-stress situations involving both employees and guests.

Lead Barista

Timber Ridge Espresso LLC
08.2020 - 06.2023
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Customer Service Representative

Traveler's Insurance
02.2018 - 10.2018
  • Served as the first point of contact for policyholders, providing clear, compassionate assistance and ensuring every interaction reflected professionalism and care.
  • Communicated complex insurance policies in simple, understandable language, helping clients make informed decisions with confidence.
  • Collaborated with underwriting, claims, and billing departments to ensure seamless customer experiences and consistent follow-through on client requests.
  • Guided customers through policy changes, renewals, and claims processes, offering personalized support that prioritized both accuracy and reassurance.

Education

Associates - Business Management

North Idaho College
Coeur D'Alene, ID
06-2026

High School Diploma - undefined

Idaho Virtual Academy
06.2016

Skills

  • Great oral and written communication
  • Great at multitasking and staying calm in high stress situations
  • Adaptable to always changing situations
  • Quick learner and reliable
  • Complaint resolution
  • Decision-making
  • Clear communication

Certification

  • "Staying Calm Under Pressure" Training - 2025
  • Certified Communications Specialist, CDA Casino - 2025

Timeline

Lead Barista

Timber Ridge Espresso LLC
08.2020 - 06.2023

Surveillance Supervisor

Coeur d'Alene Casino Resort and Hotel
10.2018 - Current

Customer Service Representative

Traveler's Insurance
02.2018 - 10.2018

High School Diploma - undefined

Idaho Virtual Academy

Associates - Business Management

North Idaho College

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