Jordan Collis
Topeka,KS
Summary
I have been a server for 5+ years now, however I have learned much more within serving than just being a server, which include patience tolerance, acceptance, and the ability to have correct and healthy relations with peers and guests.
Overview
5
5
years of professional experience
Work History
Server
Paisanos Restaurante
Topeka, KS
09.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food recommendations to enhance guest experience.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to maintain communication and accuracy of orders.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer payments accurately using point-of-sale system.
- Adapted quickly to changing priorities during peak hours, ensuring consistent service quality.
- Trained new staff on restaurant procedures and best practices for customer interaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Dave & Buster's
Kansas City, KS
08.2021 - 04.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Social Work
Washburn University of Topeka
Topeka, KS12-2029
Bachelor of Arts - Philosphy
Washburn University of Topeka
Topeka, KS12-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Service prioritization
- Team collaboration
- Guest relations management
- Regulatory compliance
Timeline
Server
Paisanos Restaurante
09.2024 - Current
Server
Dave & Buster's
08.2021 - 04.2024
Social Work
Washburn University of Topeka
Bachelor of Arts - Philosphy
Washburn University of Topeka