Jordan Cook
Charlotte,NC
Summary
Energetic and outgoing self-starter seeks an opportunity where I can help create solutions in a team atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
Performance Point, LLC
04.2024 - Current
- Developed and executed customer engagement strategies to enhance satisfaction and retention.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Collaborated with cross-functional teams to align product offerings with client needs.
- Mentored junior team members on best practices for account management and customer interactions.
- Established key performance indicators to measure success of customer success programs.
- Conducted regular business reviews with clients to assess performance and address concerns proactively.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Identified at-risk accounts through diligent monitoring and analysis, implementing corrective actions to prevent churn.
Environmental Permit and Comp. Admin. Specialist
Duke Energy Corporation
05.2015 - 03.2024
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong vendor relationships through consistent communication and attentive service.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Administrative Assistant Nuclear IT Governance and Oversight
Ranstad
04.2014 - 05.2015
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Skills
- Supply Management
- Resource Allocation
- Vendor Relations
- Root Cause Analysis
- Emergency Response
- Documentation Management
- Proficient in Power BI and Ariba
- Machinery Maintenance
- Quality Assessment
- Expert problem-solving
- Attention to detail
- Training and development
Timeline
Customer Success Manager
Performance Point, LLC
04.2024 - Current
Environmental Permit and Comp. Admin. Specialist
Duke Energy Corporation
05.2015 - 03.2024
Administrative Assistant Nuclear IT Governance and Oversight
Ranstad
04.2014 - 05.2015
Job Skills And Experiences
- Proficient with Google Drive
- Created Monthly Update template to send to customer
- Coordinated with multiple builders to get in front of scheduling issues
- Proficient with Microsoft Office Suite tools, SharePoint, Mac and Microsoft operating systems, FileNet, eTrac, Maximo, Essential Suite, Ariba and Power BI
- Experienced scheduling meetings, reserving conference rooms and planning events
- Skilled at preparing reports, note taking and managing correspondence; accurately types 50 - 60 words per minute
- 10 year's experience in budget, expense tracking and cost reporting systems; considered the subject matter expert for CAPS invoicing and payment processing in Environmental Services
- Recognized by manager for my problem solving and decision-making skills while effectively completing work before deadlines
- Assisted in creating Business Continuity Plan and Work Place Procedures for Nuclear IT
- MyTime timekeeper for the Environmental Services department
- Created and Managed Sharepoint sites for EHS and Nuclear IT
- Created and updated monthly forecasts and trends for EHS and Nuclear IT
- Performed Waste Manifest Data entry for McGuire Nuclear Station landfill
- Recognized as eTRAC Champion for proficiency in creating and updating tasks
- Aided in the Covid Management Team
Career Experience
- Environmental Permitting and Compliance Administrations Specialist II, 05/01/15, Present, Duke Energy Corporation, 526 South Church Street, Charlotte, NC, 28202
- Administrative Assistant Nuclear IT Governance and Oversight, 04/01/14, 05/01/15, Ranstad, 526 South Church Street, Charlotte, NC, 28202