Jordan Cotto
Chicago,IL
Summary
Dynamic Department Manager with a proven track record at McDonald's, excelling in team leadership and customer service. Expert in training and mentoring staff, optimizing operations, and enhancing guest experiences. Skilled in work planning and inventory management, achieving significant improvements in service speed and product quality while fostering a positive team environment.
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 3 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of kitchen and scheduling department.
Overview
3
3
years of professional experience
Work History
Department Manager
McDonald's
Chicago, IL
03.2024 - Current
- Supervised daily department operations to maintain service speed and product quality.
- Trained crew members on station procedures, food safety, and customer service standards.
- Coordinated shift assignments to balance staffing needs and workflow demands.
- Monitored inventory levels and ordered supplies to prevent stock shortages.
- Resolved guest concerns promptly to support positive dining experiences.
- Reviewed sales and labor performance to improve operational efficiency.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Crew Leader
AMC Theatres
Chicago, IL
09.2023 - 07.2025
- Supervised crew operations to maintain efficient auditorium, concession, and lobby coverage during peak showtimes.
- Trained new associates on guest service standards, POS procedures, and daily opening tasks.
- Coordinated closing duties, verifying cleanliness, inventory replenishment, and secure cash handling.
- Resolved guest concerns promptly while protecting service quality and theater policies.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
High School Diploma -
Lake View High School
Chicago, ILSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Work planning and organization
- Scheduling
Timeline
Department Manager
McDonald's
03.2024 - Current
Crew Leader
AMC Theatres
09.2023 - 07.2025
High School Diploma -
Lake View High School