Jordan Cox
Peoria,AZ
Summary
Dynamic General Manager with extensive experience at Red Robin Gourmet Burgers, excelling in inventory management and staff training. Proven track record in enhancing operational efficiency and customer satisfaction. Adept at P&L management, implementing cost-saving strategies, and fostering a motivated team environment to drive revenue growth and achieve organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Red Robin Gourmet Burgers
Goodyear, AZ
10.2022 - Current
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed inventory levels and coordinated supply orders efficiently.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Monitored health and safety compliance across all restaurant areas.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Guided management and supervisory staff to promote smooth operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
Kitchen Manager
Red Robin Gourmet Burgers
Phoenix, AZ
05.2019 - 10.2022
- Supervised kitchen staff to ensure efficient food preparation and service.
- Managed inventory levels and ordered supplies to maintain kitchen operations.
- Trained new employees on food safety and cooking procedures.
- Collaborated with front-of-house staff to coordinate service flow during peak hours.
- Enforced sanitation standards to uphold health regulations in the kitchen.
- Performed weekly inventories of food items.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Front of House Manager
Red Robin Gourmet Burgers
Phoenix, AZ
04.2018 - 05.2019
- Supervised front of house operations to ensure smooth service and customer satisfaction.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Interviewed, hired and trained new employees.
- Utilized POS systems to streamline transactions and generate reports.
- Monitored and evaluated staff performance, providing regular feedback and coaching.
Host, Server, Bartender, Trainer
Red Robin Gourmet Burgers
Peoria, AZ
11.2002 - 03.2018
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted in training new team members on operational procedures and service standards.
- Provided excellent customer service by anticipating customer needs.
- Processed payments from customers using a POS system.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
Master of Science - Recreation And Tourism Studies
Arizona State University
Phoenix, AZ08-2013
Bachelor of Arts - Business
Arizona State University
Tempe08-2010
Skills
- Inventory management
- Staff training
- Efficient multi-tasker
- P&L management
- Microsoft Office
- Food Protection Manager Certified
Certification
- Food Protection Manager Certification
- Valid through 6/8/2029
References
References available upon request.
Timeline
General Manager
Red Robin Gourmet Burgers
10.2022 - Current
Kitchen Manager
Red Robin Gourmet Burgers
05.2019 - 10.2022
Front of House Manager
Red Robin Gourmet Burgers
04.2018 - 05.2019
Host, Server, Bartender, Trainer
Red Robin Gourmet Burgers
11.2002 - 03.2018
Master of Science - Recreation And Tourism Studies
Arizona State University
Bachelor of Arts - Business
Arizona State University