Jordan Davis
Austin,
Summary
As a highly motivated Senior Manager with over 6 years of experience in people management, I excel in problem-solving and possess strong technical and interpersonal skills. I take pride in developing talent and driving team success. I have a proven track record of managing diverse teams, leading complex projects from inception to completion, and delivering results. I thrive in collaborative, customer-facing environments.
Overview
5
5
years of professional experience
Work History
Continuous Improvement Operations Manager
Target - Global Supply Chain And Logistics
07.2023 - Current
- Successfully led the project management and implementation of multiple process improvement initiatives at the Austin Sortation Center, and across the Last Mile Sortation Center network, resulting in increased productivity and reduced quality defects.
- Led and collaborated with multiple cross-functional teams to develop innovative solutions for complex business challenges, resulting in streamlined operations, increased efficiency, and measurable cost savings.
- Developed multiple merit team members, and frontline managers through regular one-on-one meetings and tailored career development opportunities, leading to several promotions within the organization.
- Successfully recruited, hired, and developed top talent, resulting in a highly skilled and motivated team that consistently exceeded performance targets and contributed to the overall success of the organization.
Operations Manager II
Amazon - FBA Support Operations
03.2022 - 07.2023
- Orchestrated the successful implementation of multiple process improvement projects by leading two cross-functional project teams comprised of members from various departments within the organization. The outcome of these projects led to a significant increase in productivity and a reduction in quality defects for the Support Operations Organization.
- Collaborated with the internal business analytics team and other key stakeholders to develop a reliable source for all employee productivity and quality metrics. The initiative contributed to a 16% increase in employee satisfaction for the US Support Operations Organization in Q4 2022.
- Utilize a data-driven approach to conduct performance coaching and feedback sessions for multiple teams and individuals that I manage. Sessions are focused on improving attendance adherence, career development, and overall performance.
- Deliver informative and engaging presentations on DEI initiatives, career development opportunities, and organizational changes during quarterly town hall meetings and other company-wide events.
- Played an integral role in a recent organizational restructure by assisting the senior leadership team in developing and executing a plan to move ownership of our organization's ancillary business line to another organization. As a result, our US operational team was designated as a center of excellence (COE) for the remaining core business.
- Host weekly manager team meetings focused on team performance, site updates, policy changes, process improvement initiatives, and team-building activities. The meetings are structured to foster collaboration, enhance performance, and drive team success.
Area Manager
Amazon Logistics - Central Operations
05.2020 - 04.2022
- Analyzed data collected from various internal sources and presented findings at weekly business review meetings with senior leaders. The data provided insights into opportunities for improvement, allowed for KPI review, and facilitated the refinement of departmental standard operating processes.
- Contributed to the development and deployment of multiple internal product launches for the Amazon logistics network, including a Tier 1 software application that improved departmental productivity by 39% and reduced quality errors by 22% compared to the prior year.
- Collaborated with leaders from various departments to create a cross-training program that maximized labor capacity utilization. This initiative resulted in a 7% decrease in overtime compensation in Q4 2021 and the consolidation of multiple departmental teams.
- Led customer outreach initiatives and developed expertise in the utilization of departmental products and software applications that supported the North American/European Amazon logistics network.
- Took on the role of hiring manager and played an instrumental role in the recruitment, selection, training, and onboarding of dozens of associates.
- Conducted biweekly 1:1 meetings with team members to discuss performance, recognize individual successes and achievements, identify opportunities for improvement, and discuss career development.
Logistics Schedule Manager
Amazon Logistics - Central Operations
09.2019 - 05.2020
- Lead point of contact for high-level escalations regarding issues with the execution of the daily route planning for delivery service providers in the Amazon logistics network.
- Lead biweekly continued education trainings for delivery station managers in the Amazon logistics network to enhance the understanding of the services and responsibilities that my department owned and provided.
- Created and standardized process improvement initiatives that incorporated software into our business processes that led to a 26% increase in productivity for 2020 compared to the prior year.
- Hired, trained, and developed new associates and managers.
Delivery Station Liaison
Amazon Logistics
05.2019 - 09.2019
- Collected data and analyzed large data sets to streamline processes and provide insights that allowed station operation leaders to remove redundant steps and increase operational efficiency.
- Led new hire training and continued development of newly onboarded associates and managers.
- Regularly communicated and partnered with numerous internal teams across multiple departments within the organization and third-party carriers to ensure a timely delivery of customer orders.
- Conducted customer outreach to mitigate potential escalations and provide proactive customer support.
Education
MBA - Finance, Project Management
The University of Texas At San Antonio
San Antonio, TX12.2024
Bachelor of Science - Healthcare Administration
Texas State University
San Marcos, TXSkills
- Six Sigma - Yellow Belt
- Advanced Excel User
- Beginner SQL User
- Stakeholder Management
- Data Analysis
- Hiring and Onboarding
- Management Training
- Process Improvement
- People Development
- Project Management
Timeline
Continuous Improvement Operations Manager
Target - Global Supply Chain And Logistics
07.2023 - Current
Operations Manager II
Amazon - FBA Support Operations
03.2022 - 07.2023
Area Manager
Amazon Logistics - Central Operations
05.2020 - 04.2022
Logistics Schedule Manager
Amazon Logistics - Central Operations
09.2019 - 05.2020
Delivery Station Liaison
Amazon Logistics
05.2019 - 09.2019
MBA - Finance, Project Management
The University of Texas At San Antonio
Bachelor of Science - Healthcare Administration
Texas State University
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