Jordan D. Holiday
Cypress,United States
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Enterprise
05.2023 - Current
- Led a top-performing team ranked in the top 10% regionally for sales and customer service KPIs.
- Managed fleet logistics and vehicle inventory for high-volume operations serving diverse client needs.
- Administered accounts receivable operations using Microsoft Excel, Word, ECARS 2.0, and Greenlight.
- Improved customer satisfaction by 30% YoY through personalized service and fast resolution of escalated issues.
- Spearheaded onboarding and training initiatives for 10+ new hires, improving employee readiness and retention.
- Fostered a team-oriented culture through monthly morale-boosting activities, increasing team engagement scores.
Founder / Owner
Prairie View A&M University
03.2020 - 05.2024
- Built a self-run retail business serving the university community; reached monthly sales growth of 15% during peak periods.
- Developed and executed social media marketing campaigns, growing brand awareness through organic word-of-mouth and online engagement.
- Handled end-to-end operations, including inventory management, client retention, and profit tracking.
Marketing Intern
Chewy
06.2022 - 08.2022
- Assisted in launching promotional campaigns, increasing user engagement by 20% over 3 months.
- Conducted market research and customer analysis to inform targeting strategies and refine messaging.
- Collaborated with marketing and content teams to develop copy and assets for email, social, and digital platforms.
Education
Bachelor of Business Administration - Marketing
Prairie View A&M University
Prairie View, TX05.2024
Skills
- Communication Training and Development Customer Service Excellence Marketing Strategy & Execution Financial & Operations Management Recruitment & Onboarding Conflict Resolution CRM Integration Sales Experience
Websites
Timeline
Assistant Manager
Enterprise
05.2023 - Current
Marketing Intern
Chewy
06.2022 - 08.2022
Founder / Owner
Prairie View A&M University
03.2020 - 05.2024
Bachelor of Business Administration - Marketing
Prairie View A&M University