Jordan Dorsett
Toledo,OH
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Arrowhead Plastic Surgeons
10.2015 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Dropped and processed office visit insurance charges, ensuring accurate billing for medical services provided.
- Posted insurance and patient payments to accounts accurately, ensuring proper allocation to outstanding balances.
Education
High School Diploma -
Whitmer High School
Toledo05-2008
Skills
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Organization and time management
- Payment collection
- Reminder calls
- Electronic medical records
- Epic systems
- Compassionate communication
Timeline
Medical Receptionist
Arrowhead Plastic Surgeons
10.2015 - Current
High School Diploma -
Whitmer High School
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