Jordan Everette
Bay Shore,NY
Summary
In a busy deli establishment, I was a hardworking deli employee who excels at offering courteous, fast, and efficient customer service. Stocking Shelves and keeping stockroom clean.
Multitasking, time management, and customer service abilities are all strengths of my Front Desk Receptionist skills at LA Fitness. I’m a responsible and punctual employee who is prepared to go above and beyond to help my employer and others to solve challenges.
Overview
3
3
years of professional experience
Work History
Senior Guest Advisor
GameStop
11.2022 - 08.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
Front DESK
LA Fitness
02.2021 - 11.2022
- Maintained clean front desk
- Assisted gym with cleaning and made calls to members who needed billing information updated
- AED Certified
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service, and issue resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Stored guest valuables in safe.
- Entered and updated sensitive customer information during check-ins.
- Collected deposits, fees, and payments.
- Sales experience of selling memberships to customers
Deli Clerk
Masa Deli
10.2020 - 02.2021
- Work with other counter personnel to provide customer service
- Assist customers with food and drink selections
- Maintain clean workstation
- Knowledge of food and safety requirements
- Followed store standards for food preparation
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Received payment via cash, check, card, or mobile payment and processed promptly
Education
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Selden, NY05.2024
Barber Certification -
Eastern Suffolk Boces
Bellport, NY06.2020
High School Diploma -
Bayshore High School
Bay Shore, NY06.2020
Skills
- Good customer service
- Clear communication skills
- On-time
- Able to adapt to customer needs
- Knows how to handle loud and aggressive customers
- Activities
- Food safety standards
- Cleanliness and sanitation
- Food Preparation and Safety
- Point of Sale Knowledge
- Telephone etiquette
- Decision-Making Abilities
- Sensitive Information Handling
Timeline
Senior Guest Advisor
GameStop
11.2022 - 08.2023
Front DESK
LA Fitness
02.2021 - 11.2022
Deli Clerk
Masa Deli
10.2020 - 02.2021
Associate of Arts - Liberal Arts And General Studies
Suffolk County Community College
Barber Certification -
Eastern Suffolk Boces
High School Diploma -
Bayshore High School