Jordan Fine
Pompano Beach,FL
Summary
Experienced professional with over a decade of proven leadership in sales, customer-based management, and service excellence. Dynamic individual consistently delivering results and driving success for organizations. Skilled in building and nurturing strong client relationships, identifying growth opportunities, and implementing effective strategies to achieve business objectives. Committed to providing exceptional service and exceeding customer expectations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Stark Exterminators
03.2023 - Current
- Oversee all pest control staff activities, including sales representatives and technicians
- Manage job pricing, scheduling, and quality assurance programs
- Handled administrative tasks, including equipment procurement, report compilation, and client communication
- Ensure equipment maintenance and cleanliness
- Conduct pest control services for commercial and residential accounts
- Manage company funds, pesticide use, and hazardous material disposal
- Assist Branch Manager in employee management and policy adherence.
Service Manger
Rentokil Terminix
05.2020 - 02.2023
- Drive operational excellence by optimizing management systems and best practices
- Manage material procurement, inventory planning, and warehouse efficiency
- Ensure compliance with legal regulations in all operational processes
- Develop and execute strategic and operational objectives
- Analyze financial data to enhance profitability
- Oversee budgeting, forecasting, and quality control
- Recruit, train, and supervise staff to deliver exceptional customer service.
Wetland Technician
City of Coral Springs
06.2018 - 05.2020
- Monitoring lake, pond, wetland, and invasive species management programs
- Skilled in systematic site evaluations to identify and mitigate potential issues, preventing the spread of problematic species
- Proficient in early detection strategies to enhance control efficacy and reduce associated costs
- Capable of deploying cost-effective, targeted interventions including hand-cutting, focused burning, and precise herbicide applications
- Monitor pump stations and berms.
Sales Representative
Enviro-safe pest control
10.2015 - 06.2018
- Conducted inbound and outbound sales calls and performed site visits to residential and commercial properties
- Followed up on leads and generated reports
- Conducted inspections for General Household Pest (GHP), Termite, and Lawn & Ornamental services.
Shift Manager
Starbucks
11.2011 - 09.2015
- Managed employees, cash handling, food inventory, and store operations
- Delivered superior customer service in a fast-paced environment.
Education
Skills
- Logic
- Forklift Operator (1 year)
- Heavy Equipment Operation (1 year)
- Backhoe Operation (2 years)
- Maintenance
- Mowing (2 years)
- Landscape Maintenance
- Tree Trimming (2 years)
- Customer relationship management
- Analysis skills
- Quality control
- CRM software
- Outside sales
Certification
- Public applicators license #PB12825
- Driver's License
- Pest Control License
Assessments
- Security guard skills, Proficient, 11/01/21, Assessing risks, enforcing security standards, and handling complaints
- Mechanical knowledge, Proficient, 05/01/22, Understanding and applying mechanical concepts and processes
- Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers
- Work style: Reliability, Completed, 11/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation, Proficient, 11/01/21, Level of motivation and discipline applied toward work
Workauthorization
Authorized to work in the US for any employer
Educationinstitution
Hocking Technical College
Personal Information
Willing To Relocate: Anywhere
Timeline
Operations Manager
Stark Exterminators
03.2023 - Current
Service Manger
Rentokil Terminix
05.2020 - 02.2023
Wetland Technician
City of Coral Springs
06.2018 - 05.2020
Sales Representative
Enviro-safe pest control
10.2015 - 06.2018
Shift Manager
Starbucks
11.2011 - 09.2015