Jordan Ford
Albany ,GA
Summary
Results-driven Customer Service Representative skilled in problem-solving and effective communication. Focused on enhancing customer satisfaction and managing accounts in fast-paced environments. Experienced in resolving issues, training team members, and handling escalated support requests, contributing to positive customer experiences and organizational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rent To Own Homes Clarksville
Albany, Georgia
03.2023 - 08.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints through effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries regarding rent-to-own policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed rental applications and verified customer information efficiently.
- Managed customer accounts, ensuring accurate record-keeping and updates.
- Educated clients about available properties and rental options in the area.
- Trained new team members on company procedures and customer service standards.
- Maintained knowledge of local housing market trends and rental practices.
- Coordinated with maintenance staff to address property issues promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lead Teacher
victory of Albany Academy
Albany, Georgia
06.2021 - 03.2024
- Developed engaging lesson plans for diverse student learning needs.
- Supervised classroom activities to ensure a positive learning environment.
- Evaluated student performance through assessments and provided feedback.
- Implemented behavioral management strategies to promote respectful interactions.
- Collaborated with parents to discuss student progress and concerns.
- Trained new teachers on curriculum standards and classroom procedures.
- Organized educational field trips to enhance hands-on learning experiences.
- Organized activities to promote physical, mental and social development of each child.
Education
High School Diploma -
Westover
Skills
- Application processing
- Account management
- Issue resolution
- Client guidance
- Market analysis
- Conflict management
- Policy analysis
Timeline
Customer Service Representative
Rent To Own Homes Clarksville
03.2023 - 08.2026
Lead Teacher
victory of Albany Academy
06.2021 - 03.2024
High School Diploma -
Westover