Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Foreman

Customer Service Technician
Leitchfield,KY

Summary

Dedicated Customer Service Technician with expertise in technical troubleshooting, service documentation, and customer support. Highly skilled at enhancing customer satisfaction quickly & effectively.

Overview

11
11
years of professional experience
7
7
Certifications

Work History

Customer Service Technician

Uniti
12.2020 - Current
  • Utilized strong problem-solving skills to identify the root cause of outages quickly, and efficiently find solutions.
  • Delivered exceptional customer service through clear communication and empathy during challenging situations.
  • Resolved customer inquiries by employing troubleshooting techniques, enhancing user experience and satisfaction.
  • Documented technical issues accurately, facilitating prompt service resolutions and improving efficiency.
  • Conducted training sessions for new Station Installers, fostering knowledge sharing and skill development.

Sales Associate

Walmart
05.2015 - 08.2019
  • Resolved customer inquiries and complaints effectively, ensuring a positive shopping experience.
  • Utilized point-of-sale systems to process transactions efficiently while maintaining data accuracy.
  • Trained and mentored new team members to enhance product knowledge and customer service.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Grayson County High School
Leitchfield, KY
02-2015

Skills

Customer support

Technical troubleshooting

Installations and repairs

Problem resolution

Service documentation

Training and mentoring

Certification

Networking Basics, Cisco Networking Academy program

Timeline

Networking Basics, Cisco Networking Academy program

06-2026

Fiber U - Safety, Fiber U Online

06-2026

Cisco CCNA 200 - 301, The Complete Guide to Getting Certified, Udemy

06-2026

Cisco CCNA Networking Basics for Beginners: Getting Started, Udemy

06-2026

Basics of Cisco Network Associates, CPD /Alison

06-2026

Fiber U - Basics of Fiber Optics, Fiber U Online

06-2026

Fiber Tech Troubleshooting, OTDR, Splicing 2026, Trainer: Jim Story

04-2026

Customer Service Technician

Uniti
12.2020 - Current

Sales Associate

Walmart
05.2015 - 08.2019

High School Diploma -

Grayson County High School
Patrick ForemanCustomer Service Technician