
Dedicated Customer Service Technician with expertise in technical troubleshooting, service documentation, and customer support. Highly skilled at enhancing customer satisfaction quickly & effectively.
Customer support
Technical troubleshooting
Installations and repairs
Problem resolution
Service documentation
Training and mentoring
Networking Basics, Cisco Networking Academy program
Networking Basics, Cisco Networking Academy program
Fiber U - Safety, Fiber U Online
Cisco CCNA 200 - 301, The Complete Guide to Getting Certified, Udemy
Cisco CCNA Networking Basics for Beginners: Getting Started, Udemy
Basics of Cisco Network Associates, CPD /Alison
Fiber U - Basics of Fiber Optics, Fiber U Online
Fiber Tech Troubleshooting, OTDR, Splicing 2026, Trainer: Jim Story