Eric Gal

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

Researching and analyzing information and complaints and putting together a plan to satisfy what needs to be changed to make it better.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Followed through with client requests to resolve problems.
• Upsell customers order totals by driving interest in new or additional product offerings.
• Collaborated with Franchise Owner to improve customer service processes and increase store-wide profits.
• Resolved concerns with products or services to help with retention and drive sales.
• Assumed ownership over team productivity and managed work flow to meet or exceed goals.
• Supervised team to create and achieve daily and weekly tasks.

• Helped Franchise achieve monthly sales goals by promoting product benefits and enrolling new clients.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

• Monitored safety of guests in and around swimming pool.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress.
• Attentively monitored swimmers to identify distress.
• Checked water readings regularly to keep chemicals at safe levels.
• Saved distressed persons using rescue techniques and equipment.
• Inspected pool during shift and skimmed toys and trash that could clog pool pump.
• Scrutinized pool deck area to prevent possible injuries thus minimizing emergent situations.