Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Timeline
Generic

JORDAN GILBERT

Fort Worth,TX

Summary

College graduate seeking fulfilling employment with opportunities for growth. A deeply motivated, highly versatile, and experienced communicator who motivates peers to develop and improve their skills and abilities. Great attention to detail while ensuring deadlines are met. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a desire for growth to meet company needs and increase service value.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

School Specialty
06.2023 - Current
  • Answer all customers' questions regarding products, prices, and availability.
  • Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Manage friendly and professional customer interactions.
  • Set up new accounts, established customer credit and set up payment methods.
  • Develop relationships in assigned region, to promote, market, and sell category-focused products driving opportunities with new and existing customers.
  • Coordinate necessary steps including but not limited to, product updates, sale statistics, and any related customer support following signed contract.
  • Work directly with customer/school to assess, describe solutions, define products, create quotes and make modifications to school supply list quotes.
  • Respond to all incoming calls and emails in timely fashion in order to maintain key performance indicators and run successful school supply parent sale.
  • Build individual school revenue by communicating information to customers such as, discounts, product updates, deadlines, delivery of products, etc.
  • Thoroughly document and update account activity, utilizing Salesforce to track all customer communications pertinent to effective sale.
  • Work with other team members, Project Manager, and marketing teams to create new program ideas and marketing strategies based on customer feedback and customer facing programs to enhance school supply sale(s).
  • Continue to embrace and support change to learn different ways of selling and learning new systems.
  • Responsible for building relationships with customers to retain year over year business.
  • exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

CREDENTIALING ANALYST

AMN Healthcare, Dallas
03.2022 - 05.2023
  • Executed required verification process checks to protect against fraudulent customer accounts
  • Audited data
  • Secured records and data to maintain strict confidentiality
  • Regularly updated and maintained software systems
  • Collected fees, documented invoices, submitted check requests
  • Verified documentation, implementation and communication of firm and regulatory policies and procedures
  • Evaluated applications, records, and documents to gather information about eligibility and liability issues
  • Reviewed contracts between business partners for potential risks
  • Assessed risk factors
  • Prepared reports for evaluations, recommendations, and decisions
  • State and federal compliance audit
  • Investigated potential violations, compliance regulations, policies, and procedures
  • Medical licensing assistance

EXPERIENCE MANAGER

Whirlyball Family Fun Center
01.2018 - 08.2021
  • Planned and executed strategies to increase business and drive profit growth
  • Coordinated efficient operations to effectively deliver service in line with quality standards and business objectives
  • Covered daily business requirements with well- organized schedule and properly delegated assignments
  • Managed legal paperwork, personnel files, and legal requirements such as taxes and business permits
  • Provided clear and consistent objectives and performance-oriented policies
  • Organized training
  • Met financial targets each quarter and YOY
  • Met customer demands by tracking market changes and adapting strategies
  • Skilled in using various software applications including Microsoft Office, Nuance, Adobe, salesforce, Google, and excel
  • Acted quickly to meet customer needs and resolve problems

CAMP COUNSELOR

Putt Putt Fun Center
05.2016 - 08.2017
  • Demonstrated positive behaviors to campers by modeling strategies for handling peer conflicts
  • Managed daily operations of recreational facilities overseeing repair work and upgrades
  • Resolved complaints
  • Enhanced participation and satisfaction with improved outreach and user engagement
  • Created weekly or daily schedules
  • Communicated with staff, supervisors, and parents to resolve camper needs and conflicts
  • Guided and supported disabled campers with mobility assistance
  • Adhered to proper adult and child ratios
  • Conducted first aid procedures
  • Enforced rules and regulations of recreational facilities to maintain discipline and ensured safety.

Education

BACHELOR OF SCIENCE - PHYSICAL EDUCATION EC

Texas Wesleyan University
Fort Worth, TX
12.2021

Skills

  • Team Sell strategy
  • Extensive knowledge in education essentials, Early Childhood, Instruction & Intervention, & Learning Environments Pillars
  • Client Retention
  • Staff Management
  • Procedural Adherence
  • Conflict Resolution and Mediation
  • Outstanding Communication and Interpersonal Skills
  • Microsoft, Adobe, Nuance, Google expertise
  • Pipeline Development
  • Key Relationship Management
  • Teamwork and Collaboration
  • Salesforce CRM

Accomplishments

    (NAM) Most won opportunities utilizing sales partners 2023 - first 3 months in position

Certification

Google Level 1

Timeline

Inside Sales Representative

School Specialty
06.2023 - Current

CREDENTIALING ANALYST

AMN Healthcare, Dallas
03.2022 - 05.2023

EXPERIENCE MANAGER

Whirlyball Family Fun Center
01.2018 - 08.2021

CAMP COUNSELOR

Putt Putt Fun Center
05.2016 - 08.2017

BACHELOR OF SCIENCE - PHYSICAL EDUCATION EC

Texas Wesleyan University

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