Jordan Helsel
Manton
Summary
Dynamic sales associate with a proven track record at AT&T, excelling in customer service and relationship building. Skilled in cash handling and POS operation, I consistently exceeded sales goals while fostering a positive shopping experience. My ability to adapt and collaborate effectively contributed to team success and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Sales Associate
AT&T
04.2023 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Operated point-of-sale system, accurately processing transactions and handling cash.
- Organized merchandise displays to optimize visibility and accessibility for customers.
- Collaborated with team members to ensure store cleanliness and organization standards were met.
- Engaged in training sessions to learn about product features and customer service techniques.
- Monitored inventory levels, assisting in restocking shelves as needed to meet demand.
- Contributed to team goals by participating in promotional events and seasonal sales initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Laborer
Rec Boats
06.2014 - 03.2020
- Operated heavy machinery to complete site preparations and assist in various construction projects.
- Maintained clean and organized work environments to ensure compliance with safety regulations.
- Assisted skilled tradespeople by performing tasks such as loading materials and preparing tools for use.
- Executed manual labor tasks, including lifting, digging, and mixing materials for construction activities.
Education
General Studies
Lake City High School
Lake City, MI06.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Goal oriented
- Reliable and punctual
- Excellent people skills
- Problem-solving
- Exceptional customer service
- Relationship building
- Outgoing personality
- Money handling
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Meeting deadlines
- POS system operation
- Sales strategies
- Upselling
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Guest relations
- Cleaning techniques
- Sales training
- Payment processing
- Strategic planning
- Inventory tracking
- Sales development
- Building rapport
- Inventory control
- Merchandise display
- Product recommendations
- Policy and procedure adherence
- Order processing
- Display setup
- Sales goals attainment
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Client service
- Exceeds sales goals
- Positive and professional
Timeline
Sales Associate
AT&T
04.2023 - Current
Laborer
Rec Boats
06.2014 - 03.2020
General Studies
Lake City High School
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