Jordan Hoffman

Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.