Learning and Growth
Jordan Humphres
Merced,CA
Summary
Accomplished Server/Manager experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Adept at providing exceptional customer service by quickly and energetically completing any and all requests.
I believe there is always something that needs to be tended too, as well as keeping busy at all times while remaining professionally exclusive.
Overview
8
8
years of professional experience
Work History
Server
Bella Italia Ristorante
Modesto , California
2016.06 - 2022.06
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Collaborated with store manager to develop strategies for achieving sales and profit.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Took orders from customers accurately and in a timely manner.
Production Worker
Don Francisco Cheese
Riverbank , California
2014.06 - 2016.06
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Followed safety protocols while operating machines and equipment.
- Cleaned up work area at end of shift to maintain safe working environment.
- Organized storage areas for efficient retrieval of items when needed.
- Ensured proper labeling of completed products before shipping out.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Sorted and packaged products to prepare for processing or shipment.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Weighed and loaded orders according to project specifications.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
Education
High School Diploma -
Riverbank High School
2013-12
Some College (No Degree) -
Modesto Junior College
Skills
- Safe Food Handling
- Beverage Preparation
- Point of Sale (POS) system operations
- Positive and professional under pressure
- Sales expertise
- Banquet Coordination
- Conflict and Complaint Resolution
- Inventory Management
- Leadership
Certification
Valedictorian
Riverbank Highschool
2010-2013
Employee Of The Month
Bella Italia
2016-2022
Interests
Healthy Lifestyle
Homestaging
Accomplishments
- Achieved manager position by completing training and proving my myself with accuracy and efficiency.
- Supervised team of ten staff members.
- Graduated the top of my highschool class with honors.
- Achievements include top sales and employee of the month
Creating new things
I like to make new things. It can really be anything, I like to learn how to make a lot of crafty DIY, projects.
I am always thinking of different inventions of what could make a stay at home parent or anyone's life at home easier and more efficient.
I am very interested in finding new ways to make a difference in the profession Im leaning into which is homestaging.
Remodeling homes and real estate- create an environment where clients are comfortable and building a trust system on a more personal level to sell their home.
Timeline
Server
Bella Italia Ristorante
2016.06 - 2022.06
Production Worker
Don Francisco Cheese
2014.06 - 2016.06
High School Diploma -
Riverbank High School
Some College (No Degree) -
Modesto Junior College
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