Jordan Humphrey
Gulf Shores,AL
Summary
Dynamic professional with a proven track record at Massage Envy Spa, excelling in customer service and file organization. Expertise in customer and client relations to enhance service delivery and efficiency. Achieved significant improvements in client satisfaction and retention through effective time management.
Overview
7
7
years of professional experience
Work History
Licensed Massage Therapist
Massage Envy Spa
12.2022 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Sales Manager
Kilwins
02.2021 - 11.2021
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Medical Assistant
Gulf Shores Family Medicine
05.2018 - 02.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Massage Therapy - Science
Blue Cliff Career College
Mobile, AL10.2022
Health Science - Science
Coastal Alabama Community College
Fairhope, AL05.2021
Skills
- Customer service
- Data entry
- Time management
- File organization
- Customer and client relations
Timeline
Licensed Massage Therapist
Massage Envy Spa
12.2022 - Current
Sales Manager
Kilwins
02.2021 - 11.2021
Medical Assistant
Gulf Shores Family Medicine
05.2018 - 02.2020
Massage Therapy - Science
Blue Cliff Career College
Health Science - Science
Coastal Alabama Community College
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