Jordan Jimenez
Turlock,CA
Summary
Accomplished Manager at Dutch Bros with a proven track record in enhancing customer satisfaction and team productivity. Excelled in financial management and team leadership, achieving significant improvements in service delivery and employee engagement. Skilled in complex problem-solving and effective communication, fostering a positive and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Dutch Bros
04.2023 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Dutch Bros
07.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- In charge of placing and ordering stock
Barista Trainer
Dutch Bros
05.2021 - 06.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Traveled across the state training and helping hire for new stores in the area.
Barista
Dutch Bros
07.2020 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
No Degree - Business
Merced College
Merced, CAHigh School Diploma -
Turlock High School
Turlock, CA05.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Financial Management
- Expectation setting
- Customer Service
- Decision-Making
- Hiring and Training
- Training and Development
Certification
- ServSafe Training - November 2023
Timeline
Manager
Dutch Bros
04.2023 - 06.2024
Assistant Manager
Dutch Bros
07.2022 - 04.2023
Barista Trainer
Dutch Bros
05.2021 - 06.2022
Barista
Dutch Bros
07.2020 - 05.2021
No Degree - Business
Merced College
High School Diploma -
Turlock High School