Jordan Lux
Chicago,IL
Summary
Dedicated fitness management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Barry’s
09.2022 - Current
- Assisted in the hiring, training, and development of new employees, enhancing team performance and retention rates
- Addressed and resolved client complaints and concerns promptly, maintaining high levels of customer satisfaction and loyalty
- Collaborated with the General Manager on strategic planning and business development initiatives, driving overall studio success
- Developed and executed marketing strategies, contributing to 89% to Paid Attendance goal for May and 94% first timer goal.
Manager On-Duty
Barry’s
01.2022 - 09.2022
- Managed front desk activities, including client check-ins, class bookings, and membership inquiries, providing exceptional customer service
- Supervised a team of staff members, including trainers and support staff, to maintain high standards of performance and service delivery
- Implemented studio policies and procedures, ensuring staff adherence and operational consistency
Services Manager
Ulta Beauty Cosmetics
10.2020 - 10.2021
- Planned and executed in-store events that deliver a great guest experience, driving brand partner collaboration and delivering on sales and payroll goals
- Increased Loyalty and Credit metrics by 12% by end of employment year
- Increased Prestige Sales by 7% by end of employment year.
Membership Advisor
Equinox Fitness Clubs
07.2017 - 02.2019
- Responsible for exceeding individual monthly sales/ancillary goals
- Planned and executed events and workshops for in-club generation
- Conduct pre-planning activities each month including strategic outreach, for securing member referrals
- Worked with team to achieve quarterly and monthly membership and ancillary sales goals
- Was Top performer amongst 19 Membership Advisors in Orange County Region in months of February, May, and November 2019.
Skills
- Staff Management
- Operations Management
- Staff Development
- Employee Scheduling
- Sales Techniques
Timeline
Assistant General Manager
Barry’s
09.2022 - Current
Manager On-Duty
Barry’s
01.2022 - 09.2022
Services Manager
Ulta Beauty Cosmetics
10.2020 - 10.2021
Membership Advisor
Equinox Fitness Clubs
07.2017 - 02.2019
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