Jordan Maratea
Hammond,IN
Summary
Motivated and ambitious, I have lots of experience in various types of customer service. I love to stay busy at work and will always put in 100% to the task in front of me. I am proficient in using various customer service software programs and offer strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Plaza Lanes Bowling Center
07.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Lifted bowling balls, ice buckets, trashcans and other heavy objects everyday
- Stayed busy making sure everything was clean and in working order
Crew Member
Planet Fitness
06.2022 - 01.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
Crew Member
Dunkin' Donuts
08.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Thornton Fractional South High School
18500 Burnham Ave Lansing, ILSkills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Assertiveness
- Reliable and willing to take shifts
musician, and lover of arts
I spend most of my free time playing piano, guitar, and writing songs. I love music, movies, comics, photography, etc. Art is a passion of mine and I love putting just as much passion into my job.
Timeline
Customer Service Associate
Plaza Lanes Bowling Center
07.2023 - Current
Crew Member
Planet Fitness
06.2022 - 01.2023
Crew Member
Dunkin' Donuts
08.2021 - 06.2022
High School Diploma -
Thornton Fractional South High School
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