Jordan Matic
San Antonio,TX
Summary
Experienced professional with a background of 4 years in the U.S. Navy and 5 years as a successful U.S. Government contractor. Demonstrated expertise in diverse government projects and contracts within the intel and information technology field. Currently located in San Antonio, TX.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Administrator
Aleut Federal
01.2024 - Current
- Currently supporting USAF JWICS through multiple avenues such as VM management/permissions, backups, and storage.
- Conducting daily health checks and troubleshooting VMs through VMware vSphere.
- Managing VM backups through HYCU and troubleshooting all issues related to HYCU/backups. This includes managing their data through policy management, storage optimization, data retention and backup scheduling.
- Conducting daily health checks and troubleshooting storage issues through Dell Data Domain and providing recommendations to management for any storage limitations or factors.
- Creating daily and weekly reports to leadership while conducting a monthly brief on technology (vm health/backups/storage) status.
- Familiar with modifying permissions and groups using active directory. Some Linux experience using Rocky Linux 8.8.
- Shift: 0800-1600, M-F, onsite, 40 hours
Executive Communications Tech
Aleut Federal
01.2023 - 12.2023
- Supporting USSPACECOM Executives/VIPs through thorough IT support while also supporting daily operations.
- Proficient in multiple ticketing systems to include NIPR/SIPR Remedy, ServiceNow (NIPR), and ServiceCentral (JWICS).
- Familiar with account management through Active Directory and account provisioning with USAF.
- Daily support for variety of issues supporting NIPR, SIPR, and JWICS networks.
- This include hardware, software, and connectivity/network issues.
- Familiar with troubleshooting mobile devices for USSPACECOM/USAF members.
- Extensive work with laptops, desktops, and VDI clients.
- (NIPR/SIPR/JWICS)
- Extensive knowledge with troubleshooting Microsoft 365 products.
- Shift: 0700-1500, M-F, onsite, 40 hours
DIA Tier I Helpdesk Support
Insight Global
04.2022 - 10.2023
- Assisted employees of Defense Intelligence Agency with all IT related issues while providing quality customer service.
- Provide customer interface by supporting requirements, such as, network accounts, web browsing, e-mail (i.e Outlook), word prosing (i.e Word), spreadsheets (i.e Excel), databases (i.e Access), presentation (i.e PowerPoint), photo editor, desktop publishing, scanning, writing to appropriate media, telephone voice mail and services, equipment issues, etc.
- Provide multi-media coordination and assistance supporting setup of conferences, meetings, and Video Teleconference (VTC) operations.
- Provide user support and customer service on government supported computer applications and platforms.
- Proficient with Service Central ticketing system and Active Directory for user account management.
- Observed operational procedures enabling classified material and equipment to remain safeguarded in both cleared and uncleared environments.
- Ensured all reported issues were properly escalated, and resolved within SLA guidelines.
- Installs, modifies, and repairs computer hardware and software.
- Shift: 0600-1400, M-F, onsite, 40 hours
Imagery/FMV Analyst
BAE System
04.2020 - 03.2022
- Provided full-motion video (FMV) and imagery analysis in support of the Global War on Terror (GWOT).
- I conducted daily All-Source research to provide my team with most up-to-date information regarding entities providing my team with every tactical advantage to exploit collection.
- Familiar with Cedalion.
- Responsible for exploiting both FMV and national technical means (NTM) imagery in 24/7, 365 day work environment within a multi-agency Special Access Program.
- Supported current counter-terrorism operations and frequently researched target areas related to GWOT.
- Complied secondary imagery intelligence products for use in briefings to high-level government official including senior decision makers within the Intelligence and Federal Government.
- Provided timely intelligence reporting, analysis and production for FMV missions for multiple stakeholders with varying requirements resulting in the completion of over 800 customer tailored products.
- As a trainer since Nov 2020, I've contributed to the development of numerous new employees while also contributing to the development of more veteran employees.
- I create daily training plans to develop a trainee to their maximum potential.
- Shift: 0600-1800 or 1800-0600 waterfall shift, 36-48 hours
Intelligence Analyst (TAR/TDNA)
U.S Navy
02.2015 - 02.2019
- Conducted daily all-source research that contributed to overall target development, built target/entity profiles, and provided additional information for reporting.
- While working as Target Analyst Reporter (TAR), I generated, quality checked, and released intelligence reports while also contributing to releasing additional reports by providing different organizations with intelligence.
- NSA reporting standards for multiple teams.
- While working as Target Digital Network Analyst (TDNA), I ran daily DNR/DNI queries to further target development and respond to tasking.
- I would perform research using open source and classified sources to develop comprehensive baseline profiles of designated target sets; identifies intelligence gaps and evaluating intelligence gathered in order to either tailor current collection or enable new collection to close gaps.
- Relating to RFIs, I'm able to respond with information in timely manner resulting in satisfaction from multiple customers.
- Experience with targeting and querying multiple selectors.
- Able to understand and teach new information and guidance providing team members with up-to-date information and policies.
- Providing communication with more senior employees when dealing with mission questions, unfamiliar tools, or learning about new tools.
- Understanding NSA tools and staying within guidelines of target discovery.
- Shift: 0700-1500, M-F, onsite, hours varies
Education
High School Diploma -
King High School
Corpus Christi, TX06.2014
Skills
- Customer Service
- Executive Support
- Training Experience
- Microsoft Office (M365/2016)
- Military Experience
- Active Directory
- Remedy/ServiceNow/Service Central ticketing experience
- VM Management
- Mobile device management
- VMware vSphere
Certification
- Security+ CERTIFIED CE, CompTIA, 07/01/22
- Customer Service Representative, HDI, 07/01/22
Timeline
System Administrator
Aleut Federal
01.2024 - Current
Executive Communications Tech
Aleut Federal
01.2023 - 12.2023
DIA Tier I Helpdesk Support
Insight Global
04.2022 - 10.2023
Imagery/FMV Analyst
BAE System
04.2020 - 03.2022
Intelligence Analyst (TAR/TDNA)
U.S Navy
02.2015 - 02.2019
High School Diploma -
King High School
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