Jordan McKinney
Fourteen Foods, Dairy Queen
301 Clear Water Drive ,KY
2
years of professional experience
Dynamic Shift Lead at Fourteen Foods, Dairy Queen, with a strong focus on customer service and team development. Successfully enhanced guest loyalty through effective complaint resolution and implemented inventory management practices that minimized waste. Proven ability to train and motivate staff, fostering a high-performing team environment.
Work History
Shift Lead
2 Years 6 Months- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored new team members on service standards and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Implemented process improvements that increased efficiency during peak service hours.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
High School Diploma
Skills
Customer service focus
Employee training
Guest service
Team motivation
Staff supervision
Staff development
Coaching and mentoring
Inventory management
Team supervision
Staff training and development
Inventory counts
Timeline
Shift Lead
Fourteen Foods, Dairy Queen
04.2024 - CurrentRead More
Elizabethtown Highschool
High School Diploma
Read More