Jordan McPherson
Hallsboro,NC
Summary
Successful at addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Alight Solutions
09.2022 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Set up customers insurance and guided them through options.
- Assisted call-in customers with questions and technical issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with a positive attitude and a goal to ensure customer satisfaction.
City Carrier
United States Postal Service
02.2017 - 09.2022
- Bundled and cased mail in preparation for delivery.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Performed duty as a clerk helping customers with the purchasing of products.
- Reviewed and documented safety information to corporate.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Youth Pastor/Media Director
Northwood Church
01.2015 - 09.2019
- Spearheaded a team of individuals who assisted me in ensuring that the media, audio and lighting systems ran effectively.
- Handled emergency situations and was readily available to assist the Senior Pastor and all other staff accordingly.
- Increased brand awareness through creation of innovative print and digital production.
- Prepared sermons and lesson plans for the youth group and other departments in the church.
- Managed social media accounts.
Special Needs Caregiver
Homecare Management Corporation
06.2013 - 04.2019
- Worked with individuals with special needs to increase social skills and independence.
- Prepared and maintained records of clients progress and services performed into an online database.
- Participated in case reviews with managers to better the clients' care.
- Transported clients to appointments, meetings, etc.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
Cahier/Customer Service/Cook
Kentucky Fried Chicken
06.2012 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Southeastern Community College
Whiteville, NCHigh School Diploma -
Whiteville High School
Whiteville, NC06.2012
Skills
- Computer literacy
- Communication
- Cleaning and Organization
- Attention to Detail
- Customer service
- Issue and Complaint Resolution
- Inbound Customer Service
- Complaint resolution
Timeline
Customer Care Representative
Alight Solutions
09.2022 - Current
City Carrier
United States Postal Service
02.2017 - 09.2022
Youth Pastor/Media Director
Northwood Church
01.2015 - 09.2019
Special Needs Caregiver
Homecare Management Corporation
06.2013 - 04.2019
Cahier/Customer Service/Cook
Kentucky Fried Chicken
06.2012 - 06.2013
Southeastern Community College
High School Diploma -
Whiteville High School