Jordan Mills
Riviera Beach,FL
Summary
Dynamic and dedicated professional with a proven track record in leadership, operational excellence, and customer engagement. Expertise in fostering customer loyalty and driving sales through consultative techniques and a keen focus on individual needs. Strong organizational acumen, superior work ethic, and adept problem-solving abilities contribute to maintaining pristine operational environments and effective product merchandising. Experienced leader and mentor, committed to empowering teams to achieve peak performance and exceed customer expectations in fast-paced settings, while delivering exceptional results with a confident and proactive approach.
Overview
9
9
years of professional experience
Work History
Self-employed
- Current
- Independently managed and operated a reselling business, consistently achieving profit targets through strategic acquisition and sales.
- Conducted market research and trend analysis to identify high-demand products and optimize pricing strategies.
- Executed comprehensive sales and marketing initiatives, overseeing customer relations, fulfillment, and logistics.
- Developed strong financial acumen through diligent profit tracking and inventory management.
Barista
City Furniture
01.2022 - 05.2023
- Delivered exceptional customer service in a high-volume environment, consistently exceeding patron expectations.
- Expertly prepared a diverse menu of beverages and food items, ensuring quality and presentation standards.
- Efficiently managed cash and card transactions using POS systems, maintaining accurate financial records.
- Maintained pristine cleanliness and organization of the coffee bar and equipment, adhering to all health and safety regulations.
- Proactively managed inventory, ordering and stocking supplies to prevent shortages and ensure smooth operations.
Overnight Baker
The Salty Donut
West Palm Beach, FL
08.2022 - 12.2022
- Ensured strict adherence to health and safety codes, safeguarding staff and customer well-being.
- Precisely packaged and labeled baked goods with accurate descriptions and ingredient lists.
- Mastered the creation and decoration of a wide array of pastries, including cakes, cupcakes, doughnuts, and sweet rolls.
- Managed inventory and production records, providing critical stock level information to the head baker.
- Consistently produced high-quality pastry items in accordance with stringent quality control standards and presentation guidelines.
- Performed thorough cleaning and maintenance of all kitchen equipment and ovens.
Bakery Associate
Brooklyn Water Bagels
Jupiter, FL
06.2021 - 08.2022
- Designed and arranged enticing bakery displays that effectively drove product sales.
- Successfully trained new bakery staff on company policies and POS system utilization, enhancing team proficiency and job satisfaction.
- Proactively monitored and replenished counter and display inventory, ensuring optimal stock levels.
- Prepared all pastry items to exacting quality, quantity, and presentation standards.
- Volunteered for additional shifts during peak periods and holidays, effectively mitigating staffing shortages.
Crew Member
Dunkin Donuts
West Palm Beach, FL
05.2018 - 06.2021
- Consistently provided excellent customer service, greeting patrons warmly and fulfilling orders accurately.
- Efficiently processed orders and handled payments, ensuring accuracy in all transactions.
- Collaborated effectively with team members, fostering a positive and productive work environment.
- Supported management in achieving operational goals and maintaining high service standards.
- Prepared food and beverage products in strict compliance with restaurant, health, and safety protocols.
Staff Member
Key Staffing Inc.
West Palm Beach, FL
09.2018 - 02.2019
- Contributed to security and operational logistics for major events at the Palm Beach Convention Center, including setup and breakdown.
- Cultivated positive relationships with diverse customers and staff members.
- Provided comprehensive information and assistance to guests, enhancing their event experience.
- Maintained impeccably clean, organized, and safe work areas, prioritizing efficiency and team safety.
- Demonstrated cultural sensitivity in serving customers from diverse backgrounds.
Crew Team Member
Dunkin' Donuts
Palm Beach Gardens
05.2017 - 05.2018
- Ensured optimal readiness by meticulously checking and restocking utensils and condiments.
- Managed cash register operations, accurately processing payments and collecting totals.
- Trained and mentored new employees, demonstrating tasks and providing effective coaching.
- Actively supported in-store operations, including disassembling delivery boxes, cleaning floors, and dishwashing.
- Provided friendly and efficient service at the drive-thru, accurately taking food orders.
- Maintained a clean dining environment by clearing trays and sanitizing surfaces.
Canvasser
Randy Perkins
West Palm Beach, FL
01.2018 - 03.2018
- Educated prospective voters on political candidates and their stances on critical issues.
- Engaged with over 30 voters in the West Palm area, effectively promoting the Randy Perkins campaign.
- Improved team efficiency through consistent communication regarding logistics and environmental conditions.
Education
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FLSkills
- Operational Management: Equipment Cleaning, Workstation Setup & Breakdown, Supplies Monitoring & Restocking, Inventory Management, Quality Control
- Customer Service Excellence: Courteous Service Mindset, Effective Communication, Relationship Building, Conflict Resolution, Customer Loyalty
- Business Acumen: Product Merchandising, Sales Strategy, Payment Processing, Market Analysis, Profit Generation
- Team Leadership: Training & Mentorship, Team Collaboration, Performance Coaching, Staff Development
- Technical Proficiency: Microsoft Office Suite (Excel, PowerPoint), POS Systems, Data Entry
- Personal Attributes: Strong Work Ethic, Detail-Oriented, Accuracy & Efficiency, Time Management, Adaptability, Corporate Social Responsibility
Accomplishments
- Streamlined inventory processes by developing and implementing Excel-based tracking spreadsheets, significantly improving accuracy and efficiency.
- Enhanced product quality and customer satisfaction by meticulously resolving product issues identified through consumer testing and feedback.
- Successfully launched and managed a self-employment venture, demonstrating entrepreneurial drive and achieving consistent profitability through strategic reselling.
Timeline
Overnight Baker
The Salty Donut
08.2022 - 12.2022
Barista
City Furniture
01.2022 - 05.2023
Bakery Associate
Brooklyn Water Bagels
06.2021 - 08.2022
Staff Member
Key Staffing Inc.
09.2018 - 02.2019
Crew Member
Dunkin Donuts
05.2018 - 06.2021
Canvasser
Randy Perkins
01.2018 - 03.2018
Crew Team Member
Dunkin' Donuts
05.2017 - 05.2018
Self-employed
- Current
High School Diploma -
Palm Beach Gardens High School