Jordan Moen
Webster City
Summary
I have been in customer service for the last 5 years. From automotive sales, to switching over to the waste industry, I have learned a lot. The main in everything that I do is to ensure that the customer is taken care of and that they have a good experience with you. Each time the phone rings, or an email comes in, I want to be the one to help solve their problem and leave them feeling satisfied.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher
The Trash Man LLC
Webster City, IA
09.2025 - Current
- Coordinated daily routes for waste collection to optimize efficiency for over 5,000 customers.
- Monitored and dispatched work orders while managing the safety of 12-18 employees on a daily basis.
- Managed high-stress situations calmly and effectively, ensuring timely service to our customers
- Provided excellent customer service to inbound calls, collecting payments, and coordinating waste removal services.
Varsity Assistant Baseball Coach
Webster City Community Schools
Webster City
05.2017 - Current
- Consistently training, coaching, and mentoring the young men on and off the field.
- Managing practice schedules, instruction, drills, and situational practices on a daily level.
- Giving insight to our head coach in strategizing game plans and looking at ways that we can be successful.
- Ensuring the safety of all student athlete's daily
Automotive Sales Consultant
Karl Chevrolet GMC of Webster City
Webster City
05.2021 - 09.2025
- Provided detailed product knowledge to enhance customer decision-making.
- Assisted customers in selecting vehicles based on needs and preferences.
- Used multiple CRM tools/software to manage my daily agenda and keep the pipeline full.
Paraeducator
Webster City Community Schools
Webster City
08.2019 - 06.2020
- Facilitated individualized instruction to support diverse learning needs of students.
- Collaborated with teachers to develop effective lesson plans and instructional materials.
- Monitored student progress, providing feedback to educators on academic and social development.
Office Manager
Fuller Hall Recreation Center
08.2017 - 07.2019
- Oversaw daily operations, helping with daily operations and ensuring guest safety.
- Answering inbound phone calls to answer or guide the public in any questions they had.
Education
Bachelor of Arts - History 5-12 Secondary Education
Buena Vista University
Storm Lake, IA05-2021
Associate of Arts - Secondary Education
Iowa Central Community College
Fort Dodge, IA05-2018
Skills
- Customer service
- Data entry
- Decision-making
- Team collaboration
Certification
State of Iowa Licensed Coach
Timeline
Dispatcher
The Trash Man LLC
09.2025 - Current
Automotive Sales Consultant
Karl Chevrolet GMC of Webster City
05.2021 - 09.2025
Paraeducator
Webster City Community Schools
08.2019 - 06.2020
Office Manager
Fuller Hall Recreation Center
08.2017 - 07.2019
Varsity Assistant Baseball Coach
Webster City Community Schools
05.2017 - Current
Associate of Arts - Secondary Education
Iowa Central Community College
Bachelor of Arts - History 5-12 Secondary Education
Buena Vista University