Jordan Moutoux
Student
Tumwater,WA
Summary
Ambitious Information Technology Intern currently completing AAS in Networking & Cybersecurity and pursuing real-world experience to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Proficient in Windows 10 / 11 and eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.
Overview
7
7
years of professional experience
Work History
Transit Security Officer
Phoenix Protective Corporation
08.2021 - Current
- Participated in ongoing training sessions to enhance professional development and stay current with industry best practices in security procedures.
- Prevented unauthorized access to restricted areas through vigilant monitoring of surveillance cameras and physical barriers.
- Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.
- Assisted vulnerable passengers in navigating the transit system, demonstrating empathy and understanding towards their individual needs.
- Enhanced public safety by meticulously patrolling transit facilities and monitoring security systems.
- Performed access control duties at designated areas, verifying employee identification badges and controlling entry points to maintain a secure environment.
- Collaborated with fellow security officers to develop comprehensive security plans for special events held at transit facilities.
- Worked alongside local law enforcement agencies during joint operations, fostering a strong partnership for the betterment of transit security.
- Safeguarded fare collection equipment from tampering or theft through regular inspections and immediate reporting of any issues found.
- Conducted thorough investigations into reported incidents of theft or loss within the transit system, aiding in the recovery of stolen property.
Retail Sales Associate
Walmart
08.2020 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
Uniformed Security Officer
DK Security
11.2017 - 08.2020
- Supervised junior officers on duty, providing mentorship and guidance to ensure high-quality performance.
- Identified potential threats through careful observation of surroundings and intuitive understanding of human behavior patterns.
- Maintained professional appearance by wearing uniform properly and adhering to grooming standards, ensuring a positive representation of the security company.
- Conducted thorough inspections of bags and packages, preventing unauthorized items from entering the premises.
- Managed access control at building entrances, verifying identification and granting or denying entry based on established protocols.
- Maintained detailed records of security incidents, contributing to accurate reporting for client review.
- Provided excellent customer service for clients, addressing concerns and ensuring a secure environment.
- Collaborated with local law enforcement agencies, sharing relevant information to maintain public safety.
- Assisted in emergency situations, providing first aid treatment and coordinating with emergency responders if needed.
- Offered support during special events, ensuring crowd control and maintaining order throughout the venue.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
Education
Associate of Applied Science - Cybersecurity & Networking
South Puget Sound Community College
Olympia, WA06.2025
High School Diploma -
Port Huron High School
Port Huron, MI06.2014
Skills
- Hardware installations
- Issue Troubleshooting
- Desktop support
- Technical Support
- Network Administration
- Software Installation
- Information Technology Management
- IP Addressing
- Network Troubleshooting
- Network configuration
- DHCP Administration
- System Administration
Built and manage a Homelab
Utilizing skills learned from my schooling in Networking and Cybersecurity.
I'm in the process of building and managing my own homelab or home network server.
utilizing a Dell R610 rack server and a Cisco 3750 switch, and a TP-Link Access Point.
To further enhance and practice my skills in network technology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
InternshipFull TimeWork Location
HybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time off401k matchHealthcare benefitsQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Transit Security Officer
Phoenix Protective Corporation
08.2021 - Current
Retail Sales Associate
Walmart
08.2020 - 08.2021
Uniformed Security Officer
DK Security
11.2017 - 08.2020
Associate of Applied Science - Cybersecurity & Networking
South Puget Sound Community College
High School Diploma -
Port Huron High School
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