Proven customer service expert from Enchanted Wik Candle Co and Bar, adept in POS system operation and fostering team collaboration. Demonstrates a professional demeanor and exceptional people skills, significantly enhancing customer satisfaction and loyalty. Achieved a notable increase in repeat business through effective problem-solving and customer engagement.
Overview
4
4
years of professional experience
Work History
Sales Associate
Enchanted Wik Candle Co and Bar
07.2024 - 02.2025
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Accurately maintained uniform stock levels for all products.
Assistant Teacher
Kirtland AFB Youth Programs
10.2023 - 01.2024
Supported student physical, mental, and social development using classroom games and activities.
Supervised recess, lunch and daily student intake and dismissal.
Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Completed daily reports, meal count sheets, and attendance logs.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Front Desk Receptionist/ Game Master
Bust Out Escape Rooms
11.2022 - 02.2023
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionis/Game Master
Escape2win
02.2022 - 09.2022
Mastered the layout and mechanics of escape rooms to ensure seamless gameplay and efficient resets.
Safeguarded sensitive information with utmost discretion.
Ensured consistent professional demeanor in workplace settings.
Provided exceptional engagement to foster positive customer experiences.
Ensured cleanliness and maintained sanitary conditions.
Handled reservations promptly.
Front Desk Receptionist
Ocean Key Resort & Spa
01.2021 - 06.2021
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Collected room deposits, fees, and payments.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelors - Criminal Justice
Old Dominion University
Norfolk, VA
05.2027
Associate Degree - Criminal Justice
ECPI University
Virginia Beach, VA
05.2025
High School Deploma - General
Williston Elko High School
Williston, SC
01.2020
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Exceptional customer service
Outgoing personality
Cash handling
Flexible schedule
Verbal/written communication
Client service
Customer needs assessment
POS system operation
Upselling
Professional demeanor
Languages
Spanish
Limited Working
Arabic
Elementary
Timeline
Sales Associate
Enchanted Wik Candle Co and Bar
07.2024 - 02.2025
Assistant Teacher
Kirtland AFB Youth Programs
10.2023 - 01.2024
Front Desk Receptionist/ Game Master
Bust Out Escape Rooms
11.2022 - 02.2023
Front Desk Receptionis/Game Master
Escape2win
02.2022 - 09.2022
Front Desk Receptionist
Ocean Key Resort & Spa
01.2021 - 06.2021
Bachelors - Criminal Justice
Old Dominion University
Associate Degree - Criminal Justice
ECPI University
High School Deploma - General
Williston Elko High School
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