Jordan Murray
ALBUQUERQUE,NM
Summary
Proven customer service expert from Enchanted Wik Candle Co and Bar, adept in POS system operation and fostering team collaboration. Demonstrates a professional demeanor and exceptional people skills, significantly enhancing customer satisfaction and loyalty. Achieved a notable increase in repeat business through effective problem-solving and customer engagement.
Overview
4
4
years of professional experience
Work History
Sales Associate
Enchanted Wik Candle Co and Bar
07.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Accurately maintained uniform stock levels for all products.
Assistant Teacher
Kirtland AFB Youth Programs
10.2023 - 01.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Front Desk Receptionist/ Game Master
Bust Out Escape Rooms
11.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionis/Game Master
Escape2win
02.2022 - 09.2022
- Mastered the layout and mechanics of escape rooms to ensure seamless gameplay and efficient resets.
- Safeguarded sensitive information with utmost discretion.
- Ensured consistent professional demeanor in workplace settings.
- Provided exceptional engagement to foster positive customer experiences.
- Ensured cleanliness and maintained sanitary conditions.
- Handled reservations promptly.
Front Desk Receptionist
Ocean Key Resort & Spa
01.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelors - Criminal Justice
Old Dominion University
Norfolk, VA05.2027
Associate Degree - Criminal Justice
ECPI University
Virginia Beach, VA05.2025
High School Deploma - General
Williston Elko High School
Williston, SC01.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Client service
- Customer needs assessment
- POS system operation
- Upselling
- Professional demeanor
Languages
Spanish
Limited Working
Arabic
Elementary
Timeline
Sales Associate
Enchanted Wik Candle Co and Bar
07.2024 - 02.2025
Assistant Teacher
Kirtland AFB Youth Programs
10.2023 - 01.2024
Front Desk Receptionist/ Game Master
Bust Out Escape Rooms
11.2022 - 02.2023
Front Desk Receptionis/Game Master
Escape2win
02.2022 - 09.2022
Front Desk Receptionist
Ocean Key Resort & Spa
01.2021 - 06.2021
Bachelors - Criminal Justice
Old Dominion University
Associate Degree - Criminal Justice
ECPI University
High School Deploma - General
Williston Elko High School
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