Jordan Nail
Gadsden,AL
Summary
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta
Gadsden, AL
09.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Barista
Kool Beanz
Gadsden, AL
08.2022 - 08.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma -
New Foundations Academy
2022
Skills
- Customer engagement
- Client relationship building
- Attention to detail
- Merchandise restocking
- Brand promotion
- Friendly and outgoing
- Empathy and patience
- Clear communication
- Active listening
- Multitasking and organization
Timeline
Beauty Advisor
Ulta
09.2023 - Current
Barista
Kool Beanz
08.2022 - 08.2023
High School Diploma -
New Foundations Academy